The EVS Manager is responsible for developing and executing facility service solutions that ensure health and safety standards are met and services are delivered to client specifications. This role provides leadership for daily EVS operations, driving operational excellence, team performance, quality assurance, and client satisfaction while ensuring all areas of responsibility consistently meet established objectives and client expectations.

Leadership

• Lead day-to-day Environmental Services (EVS) operations across two IU Health medical office buildings.
• Provide management, coaching, and development for frontline EVS team members and supervisors.
• Foster a culture of safety, accountability, engagement, and service excellence.
• Recognize and reward employee performance while supporting talent development and retention.
• Plan and lead team meetings, training initiatives, and performance discussions.
• Ensure compliance with all safety, sanitation, and infection prevention standards.

Client Relationship Management

• Develop and maintain strong relationships with IU Health leaders and key stakeholders.
• Communicate operational priorities, service results, and continuous improvement initiatives.
• Ensure exceptional customer service by modeling Aramark's service standards.
• Address client concerns promptly and implement solutions that enhance the patient and customer experience.
• Support client retention through consistent operational performance and partnership.

Financial & Operational Performance

• Manage department budgets and control labor, supply, and inventory expenses.
• Monitor key performance indicators, productivity metrics, and quality assurance results.
• Ensure accurate completion of departmental reporting and financial documentation.
• Achieve client and company performance goals through effective resource management.
• Utilize Aramark systems and processes to drive operational consistency and efficiency.

Operational Excellence

• Maintain high standards of cleanliness, safety, and regulatory compliance throughout all assigned locations.
• Drive continuous improvement initiatives focused on quality, efficiency, and customer satisfaction.
• Ensure consistent execution of Aramark operating standards and EVS best practices.
• Promote sustainability efforts and efficient use of labor and resources.
• Conduct routine inspections and quality audits to ensure service excellence.