Title:  Catering Coordinator - Indianapolis Zoo - INDIANAPOLIS ZOO

Job Description

The Catering Coordinator plays a vital role in the venue with the responsibility to plan and execute catering operations according to company standards, provide excellent customer service and partner with the catering team to track and build future catering sales. This person must possess high organizational skills, great communication skills and be able to direct others to support the fulfillment of catering orders. The Catering Coordinator will work closely with the Catering Sales Manager and the Operations team.

Flucuating Schedules Include but are not limited to: 10am to 4pm on weekdays and 9am to 4pm on Weekends, with late nights and activations as required Seasonally or based on event needs.

Job Responsibilities

• Executes the full-cycle fulfillment of catering orders from receipt through execution, payment, and delivery
• Organizes catering orders around production, delivery, and follow-up processes
• Partners with management to ensure appropriate products and resources are available to meet business demands
• Builds catering sales through customer follow-up calls and relationship building
• Performs data entry of catering customers into the centralized catering database
• Maintains a register for catering order payments in accordance with cash management policies
• Completes menu and bar signage as directed
• Assists with restaurant operations as needed

Qualifications

• At least two years of hospitality experience
• Customer service experience in a catering service environment
• Exhibits a high level of professionalism with excellent oral and written communication skills
• Exceptional organizational skills and attention to detail
• Hospitality career focus is a plus; must be driven, self-motivated, and dedicated
• Demonstrates enthusiasm and commitment to Member/Guest satisfaction
• Computer knowledge required, including Microsoft Office, Excel, POS systems, or catering programs
• Knowledge of preparing invoices and filing systems is a plus

Physical Requirements: 

• Must have the stamina and ability to work 50 to 60 hours per week
• Must be able to occasionally work more than 60 hours during staffing shortages
• Must be able to spend 90% of working time standing
• Must be able to spend 10% of working time sitting
• Must be able to use sensory capabilities including vision, hearing, tasting, smelling, touching, and speaking
• Must be able to perform physical activities including walking, bending, kneeling, reaching, squatting, crawling, lifting, climbing, and stooping
• Must be able to carry more than 35 pounds and regularly transport up to 70 pounds
• Must be able to communicate clearly with Guests in English
• Must have reliable transportation to meet delivery and marketing requirements 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.