Title:  L1 Operations Manager II

Job Description

The Operations Manager is responsible for planning, managing, and guiding multiple contracted services for clients, typically generating $2–15M+ in revenue. This role leads a team to deliver excellent service, meet operating and financial goals, and fulfill client objectives and customer needs. Services may include food service, facility support, vending operations, convenience retail operations, transportation, and pantry management.

The Operations Manager builds strong client relationships, develops and leads staff, and ensures compliance with company standards and regulatory requirements. With a focus on safety, financial performance, and operational productivity, this leader drives employee and customer satisfaction, manages inventory, and fosters a culture of service and safety.

Job Responsibilities

Lead and develop a team to provide operational expertise and hands-on management of contracted services.
Plan, schedule, assign, and monitor daily operations to ensure service excellence and compliance with company standards and client agreements.
Build, develop, and lead a management team and staff capable of achieving organizational objectives.
Manage and evaluate employees, promoting growth, efficiency, morale, and teamwork.
Provide ongoing feedback, recognition, and coaching to staff on performance, productivity, safety, and client retention.
Maintain accurate inventory, place orders, and ensure appropriate inventory levels.
Drive profitability and growth of existing clients, maintaining total managed volume.
Develop and implement service improvement and growth strategies based on operational needs and contractual obligations.
Partner with Finance to manage budgets and optimize financial performance.
Ensure compliance with all local, state, and federal regulations, maintaining required records and reports.
Resolve service issues, conduct daily site visits, and follow up on client concerns.
Foster effective communication at all levels of the organization.
Maintain business records, documentation, and administrative standards, including personnel, delivery, invoice, inventory, and client sales records.
Ensure compliance with company safety standards and business conduct policies.

Note: Job duties may change, or new ones may be assigned without formal notice to meet business needs

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

1. Bachelor’s degree in food service, Hospitality, Facilities, Business Management, or related field highly preferred.
2. Prior management or supervisory experience preferred; 2–4 years in logistics, service industry, contract services, or hospitality environment.
3. Proven ability to lead through other managers and build strong client relationships.
4. Experience in creating and managing budgets, financial controls, and analysis.
5. Strong interpersonal, communication, organization, and time management skills.
6. Ability to work efficiently and independently, with proficiency in Microsoft Office (Word, PowerPoint, Excel).
7. Comfortable reading, understanding, and implementing contractual requirements.
8. Experience crafting product sales strategies and implementing operational programs and initiatives.

Physical demands may include lifting, bending, pushing, pulling, and/or extended walking and standing. Uniforms and/or Personal Protective Equipment may be required.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.