Title:  Valet Shift Supervisor - Houston Methodist Hospital

Job Description

The Valet Supervisor oversees daily valet parking operations to ensure smooth, efficient, and guest-focused service. This role is responsible for leading a team of valets, coordinating vehicle traffic flow, maintaining safety and service standards, and delivering an exceptional first and last impression for guests.

Job Responsibilities

• Lead, train, and motivate valet attendants to deliver exceptional guest service.
• Schedule and assign daily shifts to maintain adequate staffing levels.
• Monitor employee performance
• Oversee vehicle check-in/check-out procedures to ensure efficiency and accuracy.
• Manage traffic flow to prevent congestion and maintain safety at drop-off and pick-up areas.
• Inspect the valet area, equipment, and uniforms to ensure cleanliness and professionalism.
• Handle guest complaints, service issues, or incidents promptly and professionally.
• Greet guests warmly upon arrival and departure, ensuring a welcoming and professional experience.
• Anticipate guest needs and provide assistance with luggage, directions, or other services as needed.
• Promote a culture of courtesy, integrity, and respect among team members.
• Lead by example in demonstrating service excellence standards in every guest interaction.
• Maintain accurate logs for vehicle inventory, tickets, and any incidents.
• Report and document any vehicle damage or guest concerns immediately.
• Manage valet revenue reports (if applicable) and ensure accurate cash handling.
• Coordinate with hotel, event, or facility management teams on special events or VIP services.

Qualifications

•    A state issued Driver’s License must be carried at all times.
•    Must be fluent in verbal English
•    Position utilizes common sense with common courtesy.

 This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.