Job Description

Aramark Healthcare+ is seeking a Valet Manager to lead valet operations at Houston Methodist Hospital in Houston, Texas.

Reporting to the Transportation Director, the Valet Manager is responsible for the day-to-day leadership, operational performance, and financial management of the valet services program. This role ensures compliance with Aramark Healthcare+ standards, client expectations, and regulatory requirements while delivering an exceptional experience for patients, visitors, and staff. The Valet Manager will lead the department, develop associates, and maintain strong partnerships across hospital departments to provide a seamless, safe, and welcoming experience for all guests.

Job Responsibilities

• Develops and implements policies and procedures that guide and support the provision of service. Monitors service and staff performance in relation to those standards, policies and procedures. Develop standards of accountability and reporting. Defines operational duties for staff. Organizes, oversees, and leads work efforts as appropriate to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)
• Collaborate with Managers/Directors to provide in-services and educational opportunities to increase knowledge and ability to provide the highest service available. Develop and implement orientation programs for new procedures and/or new personnel.
• Maintain effective interdepartmental, and agency relationships and communications to foster a service attitude and to cooperatively provide the highest quality service to the community.
• Participate in hospital or medical staff committees as assigned or required to identify service requirements and staffing needs; may need to plan and implement strategies to determine long range plans for delivery programs, facilities, equipment and human resources and the continuous assessment, improvement and maintenance of the quality of service provided.
• Provides leadership to have competent and satisfied employee group through timely performance appraisals, providing development and mentoring of subordinates. Hires develop through appropriate training, coaching and counseling. Seeks and retains personnel with the qualifications and competence to support the skill level required and the goals established for the department.
• Monitors staffing to ensure operation within established operating budget guidelines.
• Collaborates with Transportation Director in Operating and Capital Expense budget preparations. Continuously seeks ways to improve quality, increase utilization, and decrease costs of service.
• Maintains departmental compliance with all regulatory / accreditation requirements. Develops and implements policies and procedures that direct and support the provision of service within regulatory guidelines.
• Supervises various levels of personnel in the department. Enforces and abides by the company rules and standards as set forth in employee handbook.
• Demonstrates the components of the ICARE values statement.
• Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree preferred; candidates with 10+ years of progressive leadership and management experience will also be considered in lieu of a degree.
• Minimum of 3-5 years of progressive leadership and management experience
• Hospitality, operations, customer service, or related industry experience preferred.
• Strong verbal and written communication skills, with the ability to effectively interact with clients, customers, team members, and cross-functional stakeholders.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to lead and develop large, multi-level teams, including managers, supervisors, and hourly associates, while maintaining compliance with organizational standards and delivering exceptional service to patients, visitors, and staff.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.