Title:  Food Service Worker

Job Description

The Guest Service Associate, Mobile Ordering Expert is responsible for delivering an exceptional
guest experience while supporting and managing the mobile ordering process within campus dining
operations. This position serves as the primary point of contact for guests utilizing mobile ordering
services and ensures all orders are accurate, timely, and presented according to Harvest Table
Culinary Group standards.

Job Responsibilities

• Complete all required Service Excellence and YES Inspired Culture training programs.
• Assist guests with mobile ordering, reservations, and order pickup.
• Manage restaurant capacity, walk-ins, and guest check-in processes.
• Verify guest identity and order accuracy before releasing orders.
• Conduct quality assurance checks on all completed meals.
• Confirm all special requests and modifications have been fulfilled.
• Communicate order discrepancies and request meal remakes when necessary.
• Monitor pickup times and follow procedures for late orders.
• Address guest concerns using WEST and LEARN service recovery methods.
• Process refunds and issue Magic Meal coupons when appropriate.
• Drive Voice of the Consumer (VOC) participation and feedback collection.
• Understand meal plans, dining dollars, discounts, and payment methods.
• Perform cashier duties and maintain transaction accuracy.
• Maintain a clean, organized, and safe work environment.
• Follow all food safety, sanitation, and uniform standards.
• Perform other duties as assigned.
 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality, customer service, retail, or food service experience preferred.
• Excellent communication, guest service, and time management skills.
• Strong multitasking and organizational abilities.
• Ability to work independently and as part of a team.
• Ability to operate tablets, POS systems, and mobile ordering technology.
• Ability to work efficiently in a fast-paced environment.

Physical Demands
This role may require standing, walking, bending, lifting, carrying food orders and supplies, and frequent use of mobile ordering and point-of-sale technology. Uniforms and/or PPE may be
required.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.