The Senior Custodial Manager is responsible for overseeing all custodial operations across a K-12 school district portfolio, ensuring clean, safe, healthy, and welcoming learning environments for students, faculty, staff, and visitors. This position provides leadership and direction to custodial managers, supervisors, and frontline staff while driving operational excellence, regulatory compliance, customer satisfaction, employee engagement, and financial performance. The Senior Custodial Manager partners closely with school administrators, facilities leadership, and district stakeholders to maintain service standards, support special events, and implement continuous improvement initiatives across multiple school locations.

Operational Leadership

• Direct and oversee custodial operations for multiple K-12 schools, district facilities, and administrative buildings.
• Ensure facilities consistently meet cleanliness, sanitation, and appearance standards.
• Develop and implement district-wide custodial procedures, quality assurance programs, and performance metrics.
• Conduct routine inspections and audits to evaluate service delivery and identify improvement opportunities.
• Manage emergency response activities related to weather events, infectious disease mitigation, and facility incidents.

Team Leadership & Development

• Lead, coach, and develop custodial managers, supervisors, and frontline team members.
• Recruit, hire, train, and retain high-performing custodial staff.
• Conduct performance evaluations and establish development plans.
• Promote a culture of safety, accountability, customer service, and operational excellence.
• Manage labor scheduling to ensure adequate coverage while controlling labor costs.

Client & School Partnerships

• Serve as the primary custodial operations contact for district administrators, principals, and facilities teams.
• Attend district and school leadership meetings as needed.
• Address and resolve service concerns promptly and professionally.
• Maintain strong customer relationships through regular communication and service reviews.

Safety & Compliance

• Ensure compliance with OSHA regulations, district policies, environmental standards, and applicable local, state, and federal requirements.
• Oversee chemical management programs and custodial safety procedures.
• Maintain compliance with SDS documentation, PPE requirements, and training programs.
• Lead workplace safety initiatives and incident investigations.
• Support infection prevention and custodial best practices related to educational environments.

Financial Management

• Manage custodial budgets, labor expenses, and supply inventories.
• Monitor productivity and implement cost-control initiatives.
• Forecast staffing and operational needs.
• Review purchasing activities and vendor performance.
• Support achievement of financial and operational performance goals.

Special Projects

• Coordinate summer deep-cleaning programs and school readiness initiatives.
• Support floor care restoration programs and preventive maintenance activities.
• Oversee custodial support for athletic events, graduations, community events, and district functions.
• Lead continuous improvement and sustainability initiatives.

• Bachelor's degree in Facilities Management, Business Administration, Operations Management, or related field; equivalent experience may be considered.
• 5+ years of progressive custodial, facilities, housekeeping, or environmental services leadership experience.
• 3+ years managing multiple sites, managers, or supervisors.
• Demonstrated experience leading large hourly workforces.
• Strong knowledge of custodial methods, floor care programs, sanitation standards, and cleaning equipment.
• Proficiency with Microsoft Office Suite and workforce management systems.
• Strong communication, customer service, and leadership skills.