Title:  Bed Board Dispatcher - Cape Fear Valley - EVS

Job Description

Responsible for the effective daily coordination and monitoring of service calls and patient rooms through timely and accurate dispatch and management of customer requests and efficient assignments of personnel utilizing various hospital and Microsoft office applications. Ensures positive patient, customer and EVS employee's satisfaction, proper priority standard utilization, program quality standards, performance improvements, and personnel productivity. Ensures compliance with regulatory agencies and for established policies and procedures.

Job Responsibilities

· Ensures accurate and timely dispatch of EVS service calls/requests; ensures maximum staff productivity.

· Directs the activity of EVS front line associates functions, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.

· Functions as a liaison between EVS and other departments.

· Resolves problems related to patient, visitor, staff or employee complaints; resolves problems associated with EVS services; recommends and participates in the solutions of on-going problems or trends.

· Maintains a safe, healthy, orderly and pleasant work environment for staff; ensures dispatch equipment is safe and in good, clean working condition; maintains adequate levels of supplies and equipment. Ensures proper operation of FacilityFitPro hardware, software programs, page and phone handling systems; is able to troubleshoot and work with Information Services.

· Understands and applies knowledge of basic EVS concepts, infection control practices, and proper body mechanics. Functions as an Environmental Services Tech as needed.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change, or new ones may be assigned without formal notice. 

Qualifications

• High School Diploma or Equivalent.   
• Must have demonstrated good performance; if in customer service, must have good quality scores. 
• Excellent customer service skills a must. 
• High level of organizational skills, integrity and accuracy.  
• Strong communication skills with excellent written and verbal communication. 
• Strong attention to detail, analytical and problem-solving skills. 
• Good interpersonal skills working with internal and external customers. 

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.