Title:  HR / Operations Associate Manager

Job Description

The Human Resources / Operations Associate Manager position leads all aspects of service delivery and provides information, mentorship, and direction to the team. This position is also responsible for providing management and administration of several imperative HR processes as well as operational duties.

Job Responsibilities

• Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
• Conduct interviews and prepare relevant documentation using investigation guidelines.
• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
• Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
• Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.
• Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
• Assist with HR projects and initiatives as the need arises; audit SharePoint site to ensure information is current and accessible.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• HR/SPHR certification preferred. Proficiency in all Microsoft Office applications is 
  required.
• Must be bilingual - English/Spanish
• Human Resources planning and organizational development experience desired.
• Must have a minimum of 5-7 years of experience in Human Resources
• Ideal candidates will possess a bachelor’s degree in business administration, 
  Human Resources, or the equivalent.
• Employment relations experience including conducting investigations and resolution 
  development required.
• Knowledge of EEO laws and general HR policies.
• Proven ability to effectively interact, communicate, and consult with multiple levels of management on a routine basis.
• Strong analytical skills are required.
• Ability to train and make presentations will also be required. 
• Proven ability to effectively interact, communicate, and consult with multiple levels of management on a routine basis.
• Solid understanding of financial and business objectives and analytical/problem solving skills. 
• Organized, with the ability to handle multiple tasks and set priorities in a fast-paced, highpressure environment.
• Must take initiative to improve processes as needed.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.