Title:  Rooms Division Manager - Denali Park Village

Job Description

The Denali Park Village Rooms Division Manager is responsible for overseeing the daily operations of the Front Desk, Housekeeping, and Laundry departments. This role ensures exceptional guest service, smooth operational procedures, and efficient communication between departments. The ideal candidate is a dynamic leader with strong hospitality management skills, capable of adapting to a fast-paced seasonal environment.​

Job Responsibilities

Key Responsibilities
•    Team Leadership & Supervision:
o    Manage and supervise teams across Front Desk, Housekeeping, and Laundry departments.
o    Train and onboard new employees, ensuring adherence to hotel policies and service standards.
o    Provide ongoing coaching, feedback, and performance evaluations to promote team development and high morale. 
•    Guest Service Excellence:
o    Ensure all guests receive exceptional service, addressing concerns or special requests promptly and professionally.
o    Collaborate with other hotel departments to ensure a seamless guest experience.
o    Oversee VIP guest services, ensuring special requests or amenities are handled promptly. 
•    Operational Management:
o    Oversee daily operations, including check-in/check-out procedures, room assignments, and guest services.
o    Ensure procedures are followed accurately, including guest registration, billing, and maintaining security of guest information.
o    Coordinate with tour directors, housekeeping, and maintenance to ensure rooms are ready for check-in and handle special requirements.
o    Manage room inventory, monitor overbooking, and assist with managing room rates and availability.
•    Administrative & Reporting Duties:
o    Prepare daily, weekly, and monthly reports on operations, including occupancy rates, guest feedback, and financial performance.
o    Track and report guest satisfaction metrics, identifying areas for improvement.
o    Assist with department budget planning, cost control, and staffing levels.

Qualifications

• Minimum 3-5 years of hospitality management experience, preferably in remote or seasonal operations.
• Strong leadership and interpersonal skills with the ability to manage and motivate a diverse seasonal workforce.
• Proven ability to oversee multiple departments and work cross-functionally to ensure operational efficiency.
• Excellent problem-solving and decision-making skills with a guest-first mindset.
• Strong financial acumen, including budgeting, cost control, and revenue management experience.
• Ability to work long hours, including weekends and holidays, in a remote, fast-paced environment.
• Proficiency in hotel management software and Microsoft Office Suite.

Passion for outdoor recreation and hospitality in a national park setting is a plus.​

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.