Title:  Operations Manager - Denali Park Village

Job Description

Summer days are nearly endless in Alaska! Denali Park Village is a highly rated resort located just outside Denali National Park & Preserve nestled on the banks of the Nenana River, just minutes from the park entrance. Open May to September, our guests enjoy comfortable rooms, excellent dining, and live entertainment.

6.2 million acres of Denali National Park & Preserve is home to Mount Denali, the highest point in North America. The park welcomes over half a million visitors per year. By road, the area is 5 hours from Anchorage and 2 hours from Fairbanks. Buses traverse the 90-mile road daily throughout the warm summer months, allowing people to hike, view wildlife, climb, and camp.

The Denali Park Village is seeking an experienced and hands‑on Operations Manager to lead day‑to‑day operations for our seasonal hospitality destination located at the entrance to Denali National Park. This is a 10‑month benefited position, with mandatory on‑site presence during the peak summer operating season (May–September). 

Our operation is fully seasonal, with employees living and working on‑site during the summer months. The Operations Manager plays a critical role in ensuring safe, efficient, and exceptional guest and employee experiences in a dynamic, remote environment. 

Experience the Endless Summer of Alaska at Denali Park Village Hotel! 
Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks—this breathtaking area offers daily bus services along the park road throughout the warm summer months, providing opportunities for hiking, wildlife viewing, climbing, and camping. 
Located just 7 miles south of the entrance to Denali National Park, the Denali Park Village Hotel operates from May to September. Our guests enjoy comfortable accommodations, exceptional dining options, and live entertainment in a stunning natural setting. 

Join us for an unforgettable adventure in an extraordinary setting! 

Job Responsibilities

Overall Operations Leadership

• Serve as the senior on‑site operations leader during the summer season, providing direction, decision‑making, and real‑time issue resolution
• Ensure seamless daily operations across all departments, with primary emphasis on lodging and guest services
• Maintain strong operational rhythms during peak occupancy, group arrivals, and back‑to‑back check‑ins and departures
• Promote a culture of accountability, collaboration, and guest‑focused service

Guest Focus & Experience

• Champion a guest‑first culture across all departments, ensuring every interaction reflects Denali Park Village service standards
• Ensure exceptional experiences for both large tour groups and independent travelers, balancing efficiency with personalized service
• Oversee consistent execution of arrival, stay, and departure experiences—particularly during high‑volume check‑in and checkout periods
• Act as the point of escalation for complex guest concerns, ensuring timely resolution and service recovery
• Monitor guest satisfaction data, feedback trends, and tour partner input to proactively identify opportunities for improvement
• Partner with department leaders to improve communication, service flow, and responsiveness during peak demands

Lodging, Housekeeping & Front Desk Oversight

• Provide direct and sustained leadership oversight of housekeeping and front desk operations
• Ensure room cleanliness, readiness, and inventory accuracy meet operational demands
• Oversee guest flow for individual travelers and large group arrivals/departures
• Support service recovery and escalation management for guest issues
• Monitor guest feedback trends and implement service improvements

Group Operations & Tour Relationships

• Act as a key operational contact for tour operators and group partners
• Coordinate with internal teams to deliver smooth execution of group lodging, arrival timing, and departures
• Foster strong, collaborative relationships with tour partners to support long‑term operational success
• Anticipate and resolve operational challenges related to group volume and schedules

Seasonal Workforce Leadership

• Support seasonal hiring, onboarding, training, and performance management
• Provide visible leadership presence for a large on‑site workforce
• Help foster a safe, respectful, and positive living and working environment
• Address employee relations issues in partnership with HR and leadership teams

Food, Beverage & Retail Coordination 

• Provide high‑level operational coordination with food, beverage, and retail leaders to ensure alignment with guest flow and lodging operations
• Support operational priorities without direct day‑to‑day ownership of outlet management
• Ensure outlets are positioned to support group schedules and peak guest movement

Planning, Financial & Administrative Responsibilities

• Support budgeting, labor planning, and seasonal forecasting
• Monitor labor efficiency and operational performance metrics
• Lead pre‑season operational readiness and post‑season wrap‑up activities
• Identify opportunities to improve efficiency, communication, and guest experience

Safety, Compliance & Facilities

• Ensure compliance with safety, health, and operational standards
• Support emergency response readiness in a remote environment
• Coordinate with facilities and maintenance teams to maintain guest areas and employee housing

Qualifications

• 5+ years of operations management experience in large‑scale hospitality, resorts, lodges, hotels, or seasonal operations 
• Demonstrated success leading housekeeping and front desk teams in high‑occupancy environments 
• Experience managing multi‑outlet food, beverage, and retail operations preferred 
• Proven ability to manage group business and work closely with tour operators or wholesale partners 
• Strong leadership presence, problem‑solving skills, and ability to operate effectively in a remote location 
• Comfortable living and working on‑site during peak season with a diverse seasonal workforce 
• Flexibility to work extended hours, weekends, and peak demand periods 

Work Environment & Schedule 

• On‑site residence required during the summer season (May–September) 
• Employees live and work on‑site during peak operations 
• Shoulder and off‑season months focus on planning, preparation, hiring and administrative responsibilities, with flexibility based on operational needs 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.