Title:  Logistics Coordinator - Denali National Park (Doyon JV) - Denali - National Park Tours

Job Description

The Transportation Logistics Associate plays a critical role in ensuring smooth and efficient tour operations within Denali National Park & Preserve. This position is responsible for coordinating bus assignments based on tour company manifests, managing reservations through the in-park call center, and providing exceptional customer service to visitors and partners. The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, dynamic environment. 

Working as part of the Doyon/Aramark Joint Venture, you will contribute to the success of one of the largest transportation operations in the National Park Service, helping visitors experience the beauty and adventure of Denali. 

About Denali National Park & Preserve and Doyon/Aramark Joint Venture:  

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks. 

Doyon Limited and Aramark have teamed up in a Joint Venture as the Denali National Park & Preserve's Concessionaire. Open May to September, our operation manages the transportation, retail, guest service and food and beverage concessions with our client; The National Park Service. By road, our 100 Blue Bird Bus Fleet takes guests past the 15-mile public access point daily during summer months, allowing people to hike, view wildlife, climb, and camp where few people have set foot. 

This is a seasonal role with ideal dates of May 7 - September 20, 2026. 

We offer competitive wages, paid Holidays, Sick Pay and Benefits Stipend. On-site housing and meal plan ($16/day all inclusive!) & local discounts!  

Employees are responsible for knowing the environmental aspects and associated impacts of their job position.  Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training. 

Job Responsibilities

Logistics & Scheduling 

• Review and process manifests from tour companies to accurately “build” buses for tours. 
• Create and distribute daily bus schedules, ensuring alignment with tour company requirements and guest reservations. 
• Monitor bus capacity and adjust assignments to maximize efficiency and guest satisfaction. 
• Communicate schedule changes promptly to dispatch, tour companies, and management. 

Call Center & Reservations 

• Serve as a primary point of contact in the in-park call center, handling reservations and inquiries. 
• Utilize the SMS (Springer Miller System) to process bookings, cancellations, and modifications. 
• Provide accurate information about tour options, schedules, and park policies. 
• Troubleshoot reservation issues and escalate complex concerns to management when necessary. 

Customer Service 

• Deliver friendly, professional, and knowledgeable service to guests, tour operators, and internal staff. 
• Handle guest concerns with empathy and efficiency, ensuring positive outcomes. 
• Promote Denali National Park attractions and provide guidance to enhance visitor experiences. 

Operational Support 

• Collaborate with department managers to support daily operations and special projects. 
• Assist with reporting, data entry, and recordkeeping related to transportation logistics. 
• Participate in opening and closing procedures, ensuring readiness for daily operations. 
• Support environmental management system (EMS) objectives by adhering to sustainability practices and departmental targets. 

Environmental Responsibility 

• Understand and comply with corporate environmental policies and procedures. 
• Be aware of the environmental aspects and impacts of the role, as communicated during EMS training. 
• Contribute to departmental environmental objectives and targets, integrating them into daily job performance. 

Qualifications

Required Skills & Experience 

• Ability to work independently and remain self-motivated. 
• Strong oral and written communication skills for interacting with guests, staff, and tour partners. 
• Exceptional attention to detail and accuracy in scheduling and reservation management. 
• Ability to multitask effectively in a fast-paced environment. 
• Proficiency in MS Office applications (Word, Excel) and comfort with reservation systems (SMS preferred). 
• Previous experience in tourism, hospitality, or transportation logistics is highly desirable. 

Personal Attributes 

• Positive, professional attitude with a commitment to guest satisfaction. 
• Strong problem-solving skills and adaptability to changing circumstances. 
• Team-oriented mindset with the ability to collaborate across departments. 
• Enthusiasm for working in a unique, outdoor environment and supporting the mission of Denali National Park. 

Physical Requirements 

• Ability to sit, stand, and use a computer for extended periods. 
• Flexibility to work varied shifts, including weekends and holidays, in a seasonal environment. 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.