Title:  Patient Services Manager

The Patient Services Manager will support the execution of patient services operations, including leading frontline teams to deliver a high-quality dining experience while ensuring compliance with all regulatory and nutrition standards. This role plays a key part in driving patient satisfaction, operational efficiency, and service excellence in the Food & Nutrition department.

• Manages patient food service activities in compliance with established standards
• Leads patient services staff to ensure meals are prepared and delivered accurately and on time
• Conducts routine rounding on patients and hospital departments to ensure satisfaction and service quality
• Oversees diet office operations and the service ambassador program
• Ensures compliance with safety, sanitation, and regulatory standards
• Supervises tray line operations and/or room service programs

Leadership

• Leverages Aramark’s coaching model to engage and develop team members
• Rewards and recognizes employees to drive engagement and retention
• Ensures individual and team performance meets operational objectives and client expectations
• Plans and leads daily team briefings
• Maintains safety and sanitation standards across all operations

Client Relationship

• Maintains effective client and customer relationships to support business success
• Identifies client needs and communicates operational progress
• Delivers excellent customer service aligned with Aramark’s service model

Financial Performance

• Assists with preparation and maintenance of department financials
• Supports achievement of client and company financial targets
• Utilizes Aramark systems and processes to monitor performance metrics, inventory, and cost trends
• Educates team members on key drivers that impact financial performance

Productivity

• Drives operational efficiency through cost control and effective resource management
• Supports food and labor initiatives aligned with Operational Excellence standards
• Ensures team is trained and capable of executing responsibilities
• Oversees production, quality, and operational controls

Compliance

• Maintains a safe and healthy environment for clients, customers, and employees
• Ensures compliance with all policies, procedures, and regulatory requirements, including safety, health, and labor standards

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.