Title:  Food Service Director

Job Description

Job Responsibilities

Leadership

• Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
• Ensure food services appropriately connect to the Executional Framework
• Coach employees by creating a shared understanding of what needs to be achieved and how to execute
• Reward and recognize employees
• Ensure safety and sanitation standards in all operations

Client Relationship

• Identify client needs and effectively communicate operational progress

Financial Performance

• Adopt Aramark processes and systems
• Build revenue and manage budget, including cost controls related to food, beverage and labor
• Ensure the completion and maintenance of P&L statements
• Achieve food and labor targets
• Manage resources to ensure quality and cost control within budgetary guidelines

Productivity

• Implement and maintain the Aramark agenda for labor and food initiatives
• Create value through efficient operations, appropriate cost controls and profit management
• Ensure full compliance with Operational Excellence fundamentals, including food and labor
• Direct and oversee operations related to production, distribution and food service

Compliance

• Maintain a safe and healthy environment for clients, customers and employees
• Comply with all applicable policies, rules and regulations, including but not limited to safety, health, wage and hour requirements

Key Responsibilities

• Establish and maintain systems and procedures for ordering, receiving, storing, preparing and serving food-related products, including menu planning and development
• Develop operational component forecasts, explain variances, and manage component accounting functions
• Ensure sanitation and safety requirements are met in all assigned areas
• Coordinate and supervise unit personnel related to production, merchandising, quality, cost control, labor management and employee training
• Recruit, hire, develop and retain frontline team members
• Conduct periodic inventories
• Maintain records to comply with Aramark, government and accrediting agency standards
• Interact with client management and maintain effective client and customer relationships at all organizational levels
• Participate in the sales process and contract negotiations as applicable
• Identify opportunities to implement new products and services that support sales growth and client retention

Additional Responsibilities

• Manage front-of-house dining operations, including cafeteria and residential dining facilities
• Develop and implement food service plans aligned with the client’s mission and vision, including sustainable practices

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Minimum of 5 years of experience as a Food Service Director or in a similar senior leadership role
• 2–5 years of experience in an acute care hospital setting strongly preferred
• Bachelor’s degree in Hospitality Management, Nutrition, Business, or related field or equivalent operational leadership experience
• Proven track record of improving patient satisfaction scores through food quality, service execution, and patient experience initiatives
• Strong financial acumen, including budgeting, cost control, and oversight of retail and catering operations
• Excellent communication and relationship-building skills with clients, hospital stakeholders, and internal teams
• Demonstrated ability to lead large, complex teams in a high-volume healthcare or food service environment
• Commitment to delivering excellent customer service aligned with Aramark Healthcare standards
• Ability to build and maintain strong cross-functional partnerships to ensure a seamless dining experience

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.