Title:  Catering Operations Manager

Job Description

The Catering Services Manager is a leadership position which leads all aspects of catering solutions and special events at the location. This position will lead the Catering team to complete events or catering delivery requests in line with customer expectations and service standards.

•    Relocation Assistance Available
•    Bonus eligibility
•    Comprehensive Benefits Package

Compensation Data

COMPENSATION: The salary range for this position is $55,000 to $65,000.  If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. 

If hired, employee will be in an "at-will position" and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

•    Hiring, training, and supervising catering staff.
•        Schedule catering staff to forecast and service standards to maximize customer satisfaction and cost efficiencies.
•    Adhere to and reinforce all standards, policies & procedures
•    Assist team in developing lasting relationships with customers to retain business and growth
•    Sets goals & delegates tasks to improve performance
•    Lead and train new & current catering staff
•    Leads shifts and actively participates in the servicing of events
•    Overseeing seating arrangements, the serving of meals and beverages, and the clearing of tables.
•    Responds to and handles guest problems and complaints
•    Understand the impact of operations on the overall success of an event and coordinate activities to maximize customer satisfaction.
•    Maintain established safety and sanitation levels.
•    Sets hourly staff goals and delegates tasks to improve department performance.
•    Sets a positive example for guest relations.
•    Empowers employees to provide excellent customer service.
•    Prepares Post-Event Summary, detailing the function and comments of the host.
•    Conducts event debrief meetings with operations coordinator, sales manager, culinary team, and catering services director following each event.\
•    Manages alcohol inventory and ordering in accordance with NYSLA.
•    Monitoring the availability of catering stock and supplies and ordering replenishments.
•    Cross-train and work catering events on and off site as needed.
•    Conducts monthly department meetings with hourly staff to review goals, performance, and concerns.
•    Orders Day Permits, as needed, in a timely manner following all NYS regulations.
•    Ensure bartenders are TiPS certified

Qualifications

•    Requires at least 2 years of experience
•    Prior experience in a management or supervisory role preferred
•    Previous experience in high volume events, hospitality and catering preferred
•    Requires a bachelor's degree or equivalent experience
•    Available to work event-based hours
•    Must have excellent communications skills
 
•    Complete Food Handlers and Alcohol Service Certifications as required
•    Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
•    Ability to stand for extended periods of time 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.