Title:  Lean Six Sigma Process Improvement Director

Job Description

Lean Six Sigma Process Improvement Director

Location: Based in Cleveland and travels to Chicago, IL (Multi-site role)

Company: Aramark Healthcare+

Reports To: Vice President of Operations

Position Summary:

Aramark is seeking a dynamic and results-driven Director of Lean Six Sigma Process Improvement to lead strategic performance initiatives across two premier healthcare institutions—Cleveland Clinic and University of Chicago Medicine. This role will champion operational excellence, drive measurable improvements in service delivery, and foster a culture of continuous improvement through Lean Six Sigma methodologies.

Job Responsibilities

Key Responsibilities:

• Lead and manage enterprise-wide Lean Six Sigma projects across both healthcare systems.
• Collaborate with hospital leadership, clinical teams, and Aramark operations to identify inefficiencies and implement sustainable solutions.
• Facilitate Kaizen events, root cause analyses, and value stream mapping sessions.
• Develop and monitor KPIs to track progress and impact of process improvements.
• Mentor and coach Aramark and client staff on Lean Six Sigma tools and principles.
• Align improvement initiatives with hospital goals in patient experience, safety, and cost containment.
• Present findings and recommendations to senior stakeholders at both institutions.
• Ensure compliance with healthcare regulations and Aramark standards.

Qualifications

• Bachelor’s degree in Business, Engineering, Healthcare Administration, or related field.
• Lean Six Sigma Green Belt certification required; Black Belt strongly preferred.
• Minimum 7 years of experience in process improvement, preferably in healthcare or service operations.
• Proven track record of leading cross-functional improvement projects with quantifiable outcomes.
• Strong analytical, facilitation, and project management skills.
• Excellent communication and stakeholder engagement abilities.
• Willingness to travel between Cleveland and Chicago as needed.

Preferred Experience:

• Prior experience working within or alongside large academic medical centers.
• Familiarity with Aramark systems and service lines (e.g., food services, environmental services, facilities).
• Change management certification or training (e.g., Prosci, ADKAR).
• Advanced degree (MBA, MHA, or MS in Industrial Engineering) is a plus.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.