Title:  Quality & Standards Senior Manager - Chicago Public Schools

Job Description

Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. For more information on Aramark's Student Nutrition food service programs, please visit Aramark Student Nutrition.

Quality and Standards Senior Manager leads operational excellence and compliance across Student Nutrition Foodservice programs, ensuring alignment with Federal nutrition requirements and Aramark policies. This role is responsible for developing and executing strategic processes, training programs, and performance monitoring systems that drive continuous improvement and service quality that aligns with both Aramark and client objectives.

COMPENSATION: The  salary range for this position is $80,000 to $95,000. If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. ​

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BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.  ​

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There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.​

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Job Responsibilities

Policy and Process Development

• Ensures operational policies and procedures adhere to K-12 compliance standards, food safety regulations, and budgetary guidelines.
• Develops, implements, and maintains standard operating procedures on all field-facing processes.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• Use operational expertise to pilot, incubate, and implement new and existing systems and technologies.
• Plans trainings, programs including defining objectives, methods, timetables, and budget to support Aramark/CPS strategic plan.
• Establishes operating standards, implements quality improvements, and communicates them to appropriate employees.
• Supports school openings and closings, ensures FOH and BOH SOPs and operations expectations are communicated, including signage, forms, and compliance documentation.

Training and Policy Administration

• Develops, implements, and executes internal training programs for Front Line Managers and Front-Line Associates (Client Labor). Establishes yearly training for FLMs and FLAs.
• Oversee and monitors Food Safety & Sanitation training.
• Establishes a safe work environment for employees by providing safety-related training covering equipment maintenance and by ensuring compliance with Aramark safety and loss prevention programs and standards.
• Partner in the onboarding processes internal and external.
• Keeps track of all FLMs and FLAs Food Safety certifications.
• Develops and maintains field auditing platform.
• Maintains content and usability of Field Ops Portal and MyNSS.

Operational Compliance and Performance Monitoring

• Assesses operational performance and develops plans to improve service or compliance.
• Documents observations and recommendations with formal reporting methods for client and internal audiences.
• Monitors and audits internal measures and systems to report compliance with expectations.
• Provide constructive feedback to FLMs.
• Support and lead administrative or client-led reviews of SBP, NSLP, CACFP, and SFSP programs for Aramark.
• Ensures compliance with all federal, state, and local regulations as well as Aramark/client policies and procedures regarding quality assurance, safety, operations, menu compliance and personnel.
• Conducts audits as directed or required to support the success of the program.
• Administrate and maintain information within Aramark and client systems, makes suggestions for improvements in processes within those systems.
• Monthly review of over meal claims and errors with the Client.

Client Relations and Service Support

• Develops and maintains positive client relationships in an effort to promote client satisfaction with Aramark as an account retention effort.
• Follow the 90/10 rule and be active/visible during service hours.

Food Quality and Program Execution

• Uses analysis tools to analyze and drive performance and grow meals to targets.

Additional Responsibilities

Safety Leader

Support, facilitate, and coordinate core safety processes within the District or Region.

Training

Build knowledge of S&RS, developed safety related tools, training materials and resources by:

• Attending Safety Leader Onboarding and monthly Safety Training.
• Reviewing and using Safety Leader Resource Guide, and SAFE Engagement Toolkit.
• Support managers in district on safety training as needed.

Communications

Act as communications conduit between S&RC, RVP, and operations via:

• Partner with RSL to reinforce messaging in the District.
• Assist managers within the District on incident investigation and reporting on Incident Review Call.
• SAFE Hub Reporting.
• GMM Scorecards – Leading SAFE Activities and lagging metrics.

Incident Review Calls

Partner with RVP / DM and S&RS to ensure:

• Incident investigations – Support district in identifying root cause and implementing strong corrective actions for reportable injuries.
• Claims Management – Support district with return to work and claims management.
• Frequency – Occur weekly at minimum monthly with S&RS Collaboration.

SAFE Engagement Visits (SEV’s)

• Support RVP and region operations by SAFE Focus Plan – Assist RVP and S&RS in monitoring progress of SAFE Support accounts.
• SAFE Support Visits (SEV) – Participate in a minimum of one SEV annually.
• Recognize regional safety successes. (Minimum 12 per quarter)

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

• Must have current or previous Aramark operations experience to be considered for this role. 
• Bachelor’s degree in a related field or equivalent experience preferred
• Minimum of 5 years of experience in food management.
• Knowledge of safety, food, and labor management processes.
• Proficiency in systems supporting safety and food management.
• Strong communication skills.
• Strong interpersonal skills
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships
• Ability to demonstrate excellent customer service using Aramark's standard service model
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.