Title: Director of Continuous Improvement
Chicago, IL, US, 60612
Job Description
Lean Six Sigma Process Improvement Director
Location: Based in Chicago and travels to Cleveland, OH (Multi-site role)
Company: Aramark Healthcare+
Reports To: Vice President of Operations
Position Summary:
Aramark is seeking a dynamic and results-driven Director of Lean Six Sigma Process Improvement to lead strategic performance initiatives across two premier healthcare institutions— University of Chicago Medicine and the Cleveland Clinic. This role will champion operational excellence, drive measurable improvements in service delivery, and foster a culture of continuous improvement through Lean Six Sigma methodologies.
Job Responsibilities
- Lead and manage enterprise-wide Lean Six Sigma projects across both healthcare systems.
- Collaborate with hospital leadership, clinical teams, and Aramark operations to identify inefficiencies and implement sustainable solutions.
- Facilitate Kaizen events, root cause analyses, and value stream mapping sessions.
- Develop and monitor KPIs to track progress and impact of process improvements.
- Mentor and coach Aramark and client staff on Lean Six Sigma tools and principles.
- Align improvement initiatives with hospital goals in patient experience, safety, and cost containment.
- Present findings and recommendations to senior stakeholders at both institutions.
- Ensure compliance with healthcare regulations and Aramark standards.
Compensation Data
Compensation: The salary range for this position is $115,000 to $130,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Qualifications
- Bachelor’s degree in Business, Engineering, Healthcare Administration, or related field.
- Lean Six Sigma Green Belt certification required; Black Belt strongly preferred.
- Minimum 7 years of experience in process improvement, preferably in healthcare or service operations.
- Proven track record of leading cross-functional improvement projects with quantifiable outcomes.
- Strong analytical, facilitation, and project management skills.
- Excellent communication and stakeholder engagement abilities.
- Willingness to travel between Cleveland and Chicago as needed.
Preferred Experience:
- Prior experience working within or alongside large academic medical centers.
- Familiarity with Aramark systems and service lines (e.g., food services, environmental services, facilities).
- Change management certification or training (e.g., Prosci, ADKAR).
- Advanced degree (MBA, MHA, or MS in Industrial Engineering) is a plus.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Chicago