Title:  Food Service Supervisor - Univ. of Virginia-Observatory

Job Description

The Food Service Supervisor is responsible for overseeing the daily operations of a designated service area within the dining hall. The supervisor ensures the consistent delivery of high-quality food, exceptional customer service, and adherence to all health, safety, and sanitation standards. This role involves leading, training, and motivating a team of frontline staff, managing inventory, and maintaining a positive and efficient work environment.

Job Responsibilities

• Team Leadership and Management:

  • Supervise and support a team of food service staff, including cooks, cashiers, and utility workers.

  • Conduct on-the-job training and coaching for new and existing employees on proper procedures and standards.

  • Assign tasks, monitor performance, and provide constructive feedback.

  • Foster a positive and collaborative team culture.

• Operational Oversight:

  • Ensure all food preparation, handling, and serving practices comply with Aramark, UVA Dine, and local health and safety regulations.

  • Maintain a high level of cleanliness and organization in all work areas.

  • Manage inventory, including ordering supplies, receiving deliveries, and minimizing waste.

  • Oversee cash handling procedures and ensure accurate cash reconciliation.

  • Troubleshoot and resolve operational issues as they arise.

• Customer Service:

  • Act as a point of contact for customer feedback and inquiries.

  • Proactively address customer concerns to ensure a positive dining experience.

  • Uphold and promote a culture of excellent customer service among the team.

• Administrative Duties:

  • Assist with scheduling, timecard management, and payroll verification.

  • Complete daily reports and documentation as required.

  • Communicate effectively with management regarding operational status, staff needs, and any significant issues.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Minimum of 2-3 years of experience in food service or a related field.

• Previous supervisory or leadership experience is highly preferred.

• ServSafe certification is required upon hire.

• Strong knowledge of food safety, sanitation, and hygiene principles.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.