Title:  Director of Soft Services - Facilities

Job Description

The Director of Soft Services will lead and oversee the delivery of integrated facility services across the client portfolio. This role is responsible for managing soft services for a multi-site operation, ensuring high-quality service delivery, financial performance, and strong client and vendor relationships.

Provide strategic leadership for non-technical service lines including custodial, waste and recycling, landscaping, pest control, and other facilities support services. This position plays a critical role in driving operations consistency, service excellence, and continuous improvement across a geographically diverse portfolio.

Compensation Data

COMPENSATION: The Salaried rate for this position is $120,000.00 to $140,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Leadership – Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees and clients.

Client Relationship – Establish and maintain effective client and customer rapport for a mutually beneficial business relationship.

Financial and Analytical Performance – Responsibility to deliver client and company financial targets.

Productivity – Ensure consistent application of Aramark’s operating standards and processes (Operational Excellence).

Compliance – Maintain a safe and healthy environment for clients and employees. Comply with all applicable policies, rules, and regulations, including but not limited to relating to safety, health, and wage and hour. Meet or exceed all client security procedures and metrics.

• Adheres to established procedures to provide a safe working environment including aligning with OSHA, state/local, federal, and Aramark regulations.
• Maintains compliance with Aramark and Client standards, scope of work, Business Conduct Policy, and all federal, state, and local regulations.
• Respond to all communication on a frequent basis and timely manner.
• Establish and track service standards, KPI’s, and performance expectations.
• Utilize data to drive operational excellence through standardization and process improvement.
• Manage budgets, forecasts, and cost control initiatives. Identify efficiency and cost-reduction opportunities.
• Oversee third-party vendors and performance.
• Serve as key point of contact for client stakeholders. Provide regular performance reporting.
• Ensures completion of disciplinary documentation and investigations in a timely manner and in alignment with the respective employees. Coaches, presents, and maintains confidentiality of disciplinary notices and investigations with the support of the next level manager and human resources.

• Recruits, interviews, makes hiring decisions, and recognize employees.
• Effectively coach and train employees utilizing methods that support each individual’s learning style to develop employees to success and promotion opportunities. Promote accountability and continuous improvement.
• Trains employees on proper and safe use of all equipment and chemicals. Responds to safety concerns and escalates as needed. Ensures safety moments and safety training are completed on a daily and/or weekly basis
• Model professional behavior and language
• Support a diverse team of employees with equity and inclusivity.
• Assists in developing schedules and routes and correcting inefficiencies.
• Required to complete assigned yearly training in a timely manner. (LMS)
• Maintain a high degree of integrity and confidentiality.
• Effectively communicate with clients and occupants to resolve complaints, improve proactive measures, and reduce waste. Educate stakeholders in all causes and sources of waste and inefficiency in custodial operations and promote continuous improvement initiatives to prevent failure.
• Foster site-wide initiatives to upgrade lean/green methods and technologies including chemicals, tools, and equipment: Develop recommendations for upgrading the site’s physical condition (clean-ability), with improved building products, fixtures, equipment surfaces, and finishes.

• In order to meet Aramark and Client business needs, job duties may change, or new ones may be assigned without formal notice.

Qualifications

• Bachelor’s degree or equivalent experience
• 8-10 years facilities management experience
• 5+ years of multi-site experience
• Strong financial and vendor management experience
• Computer use is required. Highly proficient with MS Word, Excel, Outlook, PowerPoint, and ability to learn various software systems to support the position.
• Manufacturing experience preferred
• IFM experience preferred
• Lean or Six Sigma certifications preferred
• Able to wear appropriate Personal Protective Equipment (PPE) as required by the task.
• Must be physically able to lift, lower, carry, push, and pull objects up to 50 pounds.
• Must be able to stand, walk, and sit for extended periods of time.
• work to support the team may be necessary in any weather conditions.

• The Director of Soft Services must be flexible with work schedule to support account needs, which may include weekends and holidays.
• Requires 40-50% travel and submission of travel expenses.

• Non-commercial driver’s license required
• Conduct monthly compliance audits of the entire site to identify process deficiencies in relation to scope, standards, processes, methods, equipment, and individual performance.
• Conduct safety walks (Safety Observation Tours), monitor mandatory and refresher safety training and records. Oversee the investigation of safety incidents and validate Safety Incident Reports on the root causes of incidents and the site-wide implementation of permanent preventive measures.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.