Title:  Director of Service-Bell Gardens

About First Class Vending

First Class Vending, now part of Aramark Refreshments, has been Southern California’s leader in vending and micro-market solutions for over 30 years. We deliver inspired break experiences through a full portfolio of snacks, coffee, tea, cold brew, and fresh food options, all tailored to meet the unique needs of our clients. Backed by Aramark’s national scale and expertise, our local team continues to create welcoming spaces where employees and guests can recharge, connect, and enjoy a true sense of community.

Compensation Data

COMPENSATION: The Salaried rate for this position is $120,000.00 to $140,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Position Overview

The Director of Service is a key operational leader responsible for elevating service delivery, technical execution, and customer experience across the First Class Vending portfolio. This role is an add-to-headcount investment designed to ensure we consistently deliver on our value proposition through best-in-class equipment uptime, proactive service models, and highly trained teams.

Reporting to the President of First Class Vending, the Director of Service leads a team of Service Managers who oversee field and shop-based Service Technicians. This leader drives performance through structured processes, data-driven decision-making, and innovative service programs that enhance client satisfaction, retention, and operational efficiency.

This role blends strategic leadership with hands-on operational oversight, setting the vision while ensuring flawless execution in the field.

Key Responsibilities

Service Leadership & Execution

• Lead and develop a team of Service Managers responsible for field technicians and shop operations
• Ensure consistent delivery of proactive and reactive service, minimizing downtime and repeat service calls
• Drive accountability to key service metrics, including response time, first-time fix rate, preventative maintenance completion, and equipment uptime
• Standardize service execution through techniques and best practices across all locations

Operational Excellence & Strategy

• Design and implement short- and long-term service strategies that improve efficiency, scalability, and customer experience
• Analyze service trends, inventory usage, and equipment performance to identify opportunities for improvement
• Partner cross-functionally with Sales, Supply Chain, Finance, and Operations to align service capabilities with business growth
• Optimize fleet, parts inventory, and service routing to improve productivity and reduce costs

Fleet & Asset Management

• Oversee fleet operations in partnership with internal or third-party mechanics, ensuring all vehicles are maintained in accordance with preventative maintenance schedules, safety standards, and regulatory requirements
• Ensure fleet readiness to support service delivery, minimizing downtime and disruptions to client service
• Monitor fleet performance, maintenance costs, and utilization to identify opportunities for optimization and cost control
• Partner with Safety and Operations leadership to reinforce a culture of safe driving, compliance, and accountability across the service organization

Innovation & Continuous Improvement

• Develop and implement innovative service programs, tools, and technologies to modernize service delivery
• Lead initiatives around preventative maintenance, predictive service models, and technician enablement
• Introduce training programs that elevate technical capability, consistency, and speed to competency
• Champion continuous improvement culture across service teams

People Leadership & Development

• Coach, mentor, and develop Service Managers and technicians to build a high-performing, engaged workforce
• Drive hiring, onboarding, and performance management processes for service teams
• Foster a culture of accountability, safety, and service excellence aligned to Aramark’s  principles
• Build bench strength and succession plans within the service organization

Client Experience & Retention

• Ensure service delivery consistently meets or exceeds client expectations
• Partner with Sales and Operations to support installations, expansions, and client transitions
• Act as an escalation point for critical service issues, ensuring rapid resolution and strong client communication
• Drive service excellence as a key lever for retention and growth

Success Metrics

• Equipment uptime and service response times
• Reduction in repeat service calls
• Preventive maintenance completion rates
• Client satisfaction and retention
• Technician productivity and efficiency
• Employee engagement within service teams

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• 7+ years of progressive experience in service, maintenance, route-based, or operational leadership roles
• 3-5+ years of leadership experience managing managers and frontline teams
• Experience in vending, OCS, equipment service, logistics, or related industries strongly preferred
• Proven ability to lead large, distributed teams and drive operational performance
• Strong business acumen with experience using data and metrics to drive decisions
• Demonstrated success in building training programs and improving team capability
• Excellent communication and cross-functional collaboration skills
• Proficiency in Microsoft Office and operational systems (e.g., service platforms, Salesforce)
• Valid driver’s license
• Ability to obtain and retain DOT non-CDL clearance

Why This Role Matters

This role is critical to scaling First Class Vending’s service model as we continue to grow. By investing in dedicated service leadership, we ensure our teams have the structure, tools, and training needed to deliver consistently exceptional experiences, strengthening client partnerships and differentiating us in the market.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.