Title:  Conference Services Manager

Job Description

The Conference Services Manager will serve as the primary planner-facing lead for assigned conference centers and venues, managing all event readiness, operational coordination, and on-site execution to properly meet the needs of the client.

LifeWorks Restaurant Group crafts thoughtful, chef-led dining and hospitality experiences designed around the people and places we serve. From the first conversation, our teams work as true partners with our clients, shaping everything from the design of a space to the way the experience comes to life. We craft thoughtful, elevated experiences that leave people more inspired, more connected, and genuinely cared for. LifeWorks Restaurant Group is part of Aramark's Workplace Experience Group. Learn more at lifeworksrestaurantgroup.com Imagination Well Served. #LifeWorksRestaurantGroupHome - LifeWorks Restaurant Group

Job Responsibilities

• Act as the single point of accountability during assigned coverage hours, ensuring seamless communication between planners, internal teams, vendors, and partners.
• Validate and manage all event details in Momentus, confirming room setups, service requirements, timelines, and special requests align with client expectations.
• Review event schedules and Event Orders to proactively identify conflicts, overlaps, safety concerns, and opportunities to improve room layouts, traffic flow, and attendee experience.
• Coordinate and support large-scale, multi-day, and high-profile events, including major load-ins, guest arrivals, peak activity periods, and venue transitions.
• Lead overall building and meeting room readiness, ensuring consistent quality, safety, cleanliness, and hospitality standards across all spaces.
• Conduct regular building and operational rounds, overseeing docks, loading zones, fire lanes, parking needs, and high-traffic areas in coordination with security teams.
• Oversee wayfinding, room signage, printed materials, building communications, building hours of operation, and staffing coverage.
• Collaborate with Event Operations Coordinators (EOCs) to assess and address custodial deficiencies and review furniture and infrastructure.
• Approve and coordinate event requests, including custom build-outs, elevated work platforms, scissor lift usage, and high-access operational needs.
• Manage event supplies and operational inventory, ensuring adequate stock, proper storage, timely deployment, and post-event recovery of event materials.
• Oversee warehouse items and high-value cage assets, maintaining accurate inventory tracking, condition assessments, and loss prevention measures.
• Coordinate inventory equipment, and supply movement to support efficient event setups, breakdowns, and venue resets.
• Meet regularly with the Director of Conference Services and key stakeholders to communicate updates, align priorities, and advance operational initiatives.
• Drive continuous improvement initiatives through data-driven insights and cross-functional collaboration.
• Produce, analyze, and report on operational data and performance metrics to identify trends, efficiencies, and improvement opportunities.
• Create and distribute the daily operational report, outlining all upcoming conference center events and key operational considerations.
• Develop, document, and maintain Standard Operating Procedures (SOPs), operational guidelines, and project documentation for event teams, partners, and vendors.
• Identify opportunities to streamline workflows, enhance safety, and elevate hospitality standards across conference services operations.
• Represent ARAMARK and the Conference Center in such a manner as to enhance their reputation.
• Monitor safety, logistics, and guest hospitality throughout all phases of events, ensuring compliance with safety protocols and service standards.
• Support attendee flow, line management, ushering, and guest experience for high-volume events, including specialized venues such as the Stanford Theatre and attendee ingress/egress.
• Serve as an on-site problem solver during live events, quickly addressing operational, safety, or guest service issues as they arise.
• Perform the above as well as additional assigned duties by the Conference Service Director.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Minimum of 2 years supporting conference or events services.
• Knowledge of CVENT, WebEx, MS Teams, and various virtual meetings is strongly preferred.
• Certified Meeting Planner and or Certified Government Meeting Planner certification preferred.
• Experience with computer applications including but not limited to: Microsoft Office, Momentous, Delphi, Opera or other event management systems.
• The ability to manage in a diverse environment with focus on client and customer services is essential.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.