Job Description
The Director of Catering Operations is responsible for overall planning, logistics, execution and financial control of all hosted catering events held at the Anaheim Convention Center.
- Ensure catering operations connect to the Aramark Executional Framework.
- Deliver consistent quality in planning and execution of events.
- Demonstrate established company solutions to ensure consistency, quality and efficiency within consumer driven offerings.
Compensation Data
COMPENSATION: The salary range for this position is $90,000 to $95,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
- Overseeing the planning, coordination and execution of all catered events; working collaboratively with the sales team, and the operational team, with financial accountability to ensure event success.
- Responsible for leading the catering team’s execution of detail-oriented functions by event.
- Responsible for creating an operational event plan and outline by function for team to organize and follow efficiently.
- Responsible for daily and weekly walk-throughs of spaces to ensure organization, execution, safety and security of the department is achieved.
- Responsible for conducting daily and weekly meetings with departmental management team to ensure tasks are assigned as well as follow-up on assignment
- Responsible for partnering and coordinating the operations, procedures, and processes of the front and back of the house with kitchen and stewarding operation.
- Responsible for completing and creating staffing plans by event with positive financial results, while monitoring actualized labor and with management of labor projections accurately with execution of daily, weekly and monthly budgets, with a clear and consistent explanation of variances.
- Directing the purchase, storage, and use of food service items, equipment and related products
- Responsible for ensuring appropriate inventory levels, equipment maintenance, and sanitation standards are met
- Establishing and maintaining effective client relations and customer satisfaction measures during event to include identifying and rectifying operating challenges
- Responsible for assisting with service recovery procedures with DOS and AGM, including service recommendations for future events
- Hiring, training, and developing managers and hourly supervisors and employees to meet staffing and planning needs
- Communicating with internal departments and attending or leading meetings as appropriate or directed by AGM/GM
- Interpreting and ensuring compliance with Aramark policies, procedures and guidelines, as well as applicable government, regulatory and/or accrediting agency standards and codes
- Ability to constantly respond to changing demands from component management, clients, and guests
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
- Bachelor's Degree or equivalent experience required
- 5-7 years of catering operations management with progressive growth in a convention center, hotel or high production hospitality account.
- Prior experience managing in a union environment preferred.
- Prior experience generating, interpreting and creating action plans regarding financial reports, budgets and P&L statements
- Ability to work an event-based schedule which will include evenings, weekends and holidays.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.