Title:  Guest Experience Champion

LEGOLAND Windsor Resort is recruiting an energetic team of Guest Service Champions to join our Theme Park Food and Beverage Team for the 2026 season.

You will have the opportunity to be part of an energetic, fun environment that strives every day to deliver outstanding service to our guests. Our Park Food and Beverage Team operates across Family Restaurants, Concessions, and Quick Service Units, and the Guest Service Champions will work across all areas - jumping in to support the team in creating magical memories for our guests.

Shift opportunities include:

Full Time, Fully Flexible - hours covering 8am until 6pm

£13.05 per hour plus fantastic benefits listed below...

What's in it for you?

We have fantastic benefits available for our team...

• Merlin Magic Pass, free entry to all Merlin UK attractions for you and your family
• Resort discounts across LEGOLAND and other Merlin UK attractions
• Regular incentives and recognition to celebrate success
• Employee benefits app with discounts, online GP access, and mental health support
• Free on-site parking
• Training and apprenticeship programmes to develop your leadership and management skills

What does this role entail?

A day in the life of a Guest Service Champion would include...

• Championing exceptional guest service and maintaining an active presence throughout the resort
• Serving as a mobile guest recovery agent, quickly responding to operational pressures or potential guest dissatisfaction
• Supporting the guest journey with up-to-date knowledge of our Food and Beverage locations, availability, and appropriate dining alternatives
• Supporting high-performance cultures through active leadership and engagement with our front-line operators
• Proactively engaging with guests across the resort Food and Beverage outlets to drive exceptional experiences for our guests and families
• Maintaining a high level of awareness of service pressure points, such as long queues, and supporting the experiences for our guests
• Being a role model as a front-line service ambassador, remaining flexible and supporting multiple team teams within one day

What is required for this role?

Here are some desirable qualities for this role...

• Experience in hospitality, theme parks, retail, or customer-facing enviornments
• Confidence with approaching guests proactively
• Customer-obsessed mindset
• Friendly, approachable, and outgoing personality
• Strong commitment to delivering exceptional guest experiences
• Ability to remain positive and professional under pressure
• Proactive problem-solver
• Ability to handle complaints calmly and confidently
• Quick thinking during operational pressures (e.g. dealing with queues or dissatisfied guests)

About Aramark

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk. Join us in fostering a workplace where everyone can achieve their full potential