Title: Customer Service Coordinator
Requisition #:
678756
Location:
Waterford, L, IE
Career Area:
Facilities
Description:
Job Description
Aramark Ireland is currently recruiting for a Customer Assistant (Branch Support) to join our team on site at a busy client location. The successful candidate will play a key role in delivering a welcoming, safe, and professional environment for customers, visitors, and staff while ensuring the branch is maintained to the highest standards at all times.
This position requires a customer-focused individual with excellent communication skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.
Job Responsibilities
- Welcome customers in a friendly and professional manner upon entering the branch.
Guide and direct customers to the appropriate area or service within the branch.
Monitor customer flow and assist in managing queues to ensure safe access and egress routes.
Maintain a clean, tidy, and professional branch environment throughout the day.
Carry out regular inspections to identify and address potential hazards, reducing the risk of slips, trips, and falls.
Support onsite staff with general assistance, including replenishing supplies, toner replacements, and moving items as required.
Ensure meeting rooms and communal areas are maintained to an excellent standard at all times.
Act as the primary point of contact for service providers and suppliers visiting the site and accompany them when required.
Assist with office moves, reconfigurations, and event set-ups.
Monitor branch facilities to ensure customer-facing areas, including ATM areas, remain clean and presentable.
Escalate security concerns, maintenance issues, or health and safety matters to management promptly.
Support fire drills and emergency evacuations, assisting customers and staff where required.
Assist with larger collections, deliveries, and other operational tasks as needed.
Provide flexible support across the site to ensure service excellence and operational efficiency.
Complete additional duties as reasonably required by management.
Qualifications
- Previous experience in a customer service, hospitality, facilities, retail, or front-of-house role.
Excellent interpersonal and communication skills.
Strong customer service focus with a friendly and approachable manner.
Ability to work independently and use initiative.
Strong organisational skills and attention to detail.
Good awareness of health and safety practices.
Ability to multitask and adapt to changing priorities.
Professional appearance and conduct at all times.
Experience working within a corporate or customer-facing environment would be advantageous.