Title:  Restaurant Manager

Aramark UK have an incredible opportunity for a dynamic inspirational hospitality leader to join us as Restaurant Manager at Everton Football Club. The impressive brand-new Bramley-Moore Liverpool stadium is set to be one of the most revolutionary and advanced venues for fan experience in Europe. Serving 52,888 fans per matchday, the mission is to set the standard for excellence and create exceptional experiences for Evertonians.

This is a role for someone who is passionate, knowledgeable, focuses on the guest experience each matchday and non-match day and shows considerable attention to detail. Must continuously work on ways to improve the premium department and remain receptive to innovative ideas and pursue them.

This role requires restaurant excellence in a fast-paced environment, strong leadership and a focus on delivering memorable client experiences with every interaction. The successful candidate will thrive to the unique challenge of the matchday & non-matchday operations and contribute to the continuous improvement of processes and service standards to achieve and exceed department targets and grow our reputation for celebrated customer expectations.

What’s in it for you:

• £35K Salary
• Generous annual leave that increases in line with service, with the opportunity to buy extra
• Defined contribution pension scheme and life assurance benefits
• Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
• Employee Assistance Programme and in-house Mental Health Champions
• FOOD! A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all!)

A day in the life of a Restaurant Manager:

• To manage health & safety in the heart of everything we do and lead a health & safety culture. To also demonstrate you take responsibility for your own health & safety and that of others.
• To support The Senior Operations manager in ensuring all team members understand the importance of allergens and regular allergen training sessions are conducted. All match-day and non-match day allergen information is accurate and agreed alongside the culinary team.
• Assist the senior premium operations manager in in overseeing service throughout all premium areas, leading by example and establishing a visible presence. Use experience and personality to inspire, build and maintain a positive momentum.
• Make an outstanding guest experience in all premium outlets in the stadium.
• Identify training needs of individuals and ensure all the necessary training is delivered to variable team members in conjunction with their teams.
• Providing hands-on training to enhance team skills in customer service, product knowledge, food handling, menus, specials, wine choices as well as upselling techniques and how to use the till system.
• Collaborate with other departments and managers to streamline workflows and best practices.
• Conduct thorough assessments of current processes and systems to identify areas for improvements.
• To ensure premium managers complete all matchday and non-matchday paperwork.
• To ensure clear communication across all levels of the premium team cultivate a positive and collaborative workplace culture.
• To support the senior premium operations manager with excellent preparing regular reports on financial outcomes, operational performance, and key performance indicators.
• Proactively engage with guests and clients on match days and non-match days to ensure a first-class premium experience is delivered.
• To support the senior premium operations manager in addressing any guest or client feedback promptly on match-day & non-match day implementing improvements where necessary.
• Design an impactful pre-event day brief for restaurant managers and supervisors to deliver to their variable team that is fun, inspiring but compliance and health and safety is at the heart of the message.

You'll be set up for success if you have:

• ou will bring a real passion for change and proactively encouraging new and bold ideas, harnessing progressive thinking to drive transformation.
• You are a natural confident leader who exudes energy and charisma with excellent communication skills and have the management experience to inspire large operational teams to deliver results. The ability to manage a mixed portfolio of restaurants and business functions.
• To have a strong positive passionate focus on food and a natural flare on hospitality.
• You should be calm and resilient, not deterred by an ‘unforeseen challenge’, problem solving and have the adaptability to effectively switch between being the leader and a team player according to the situation at hand.
• Must have strong knowledge of restaurant efficiency, cost management, and financial analysis.

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.