Title:  Deputy Premium Operations Manager

We’re looking for a dynamic Deputy Operations Manager to support the Senior Operations Manager in leading premium food and beverage services at Everton Stadium, both on matchdays and non-matchdays. This role is central to delivering exceptional dining experiences across a range of premium spaces—from private boxes to fine dining restaurants.

You’ll be responsible for the seamless planning, execution, and improvement of operations, with a strong focus on leadership, guest experience, training, and service excellence. This includes developing training strategies, ensuring health and safety compliance, and inspiring a culture of continuous learning.

Ideal candidates will have strong restaurant operations experience, a passion for hospitality, and proven ability to lead teams in fast-paced environments. You'll thrive on matchdays and beyond, upholding Aramark’s standards and exceeding client and guest expectations.

If you're committed to creating extraordinary experiences and building something truly special, we’d love to hear from you.

What you’ll be doing:

• Champion health & safety by embedding it in daily operations, promoting a strong safety culture, and taking responsibility for your own and others' well-being.
• Support the Senior Operations Manager in ensuring all team members understand allergen protocols, conduct regular training, and maintain accurate allergen information in collaboration with the culinary team.
• Assist the Senior Premium Operations Manager in leading premium service areas, setting high standards, and inspiring the team through presence and example.
• Deliver an exceptional guest experience across all premium stadium outlets.
• Identify individual training needs and ensure premium managers deliver effective training on customer service, product knowledge, food handling, upselling, and systems usage. Stay current with hospitality trends to improve service.
• Support the Senior Premium Operations Manager in managing staffing levels, analysing payroll costs, and monitoring financial performance to drive growth and control expenses.
• Work cross-functionally with other departments to streamline operations and share best practices.
• Evaluate existing processes and systems to identify and implement improvements.
• Ensure all matchday and non-matchday paperwork is completed by premium managers.
• Assist in training and developing variable labour according to the needs of each premium space.
• Foster clear communication and a positive, collaborative culture across the premium team.
• Support the preparation of regular reports on financial results, operations, and key performance indicators.
• Engage with guests and clients on all event days to ensure a top-tier premium experience.

What We’re Looking For:

• Proven leadership experience managing large operational teams across a mixed portfolio of restaurants and business functions.
• Strong communication skills with the ability to engage, influence, and build credibility at all levels.
• Passion for food and hospitality with a focus on delivering premium guest experiences.
• Resilient and calm under pressure, with strong problem-solving abilities and adaptability.
• Demonstrated experience with P&L accountability and driving profitability.
• Solid understanding of restaurant efficiency, cost control, and financial analysis.
• Strong attention to detail; structured, methodical, and responsive to dynamic operational demands.
• Confident presenter in both formal and informal settings with excellent verbal and written communication skills.
• Natural ability to switch between leadership and team player roles as needed.

Even better if you have:

• Passion for innovation and transformation, with a proactive approach to change and continuous improvement.
• Energetic, charismatic leadership style that motivates and inspires teams.
• Strong knowledge and interest in premium hospitality trends and training methods.
• Desire to position Aramark as a leader in stadia training and development.

Why You’ll Love Working with Us:

• A competitive salary (up to £45k) that reflects your skills and experience – with the chance to earn more through a performance-based bonus (role dependent)
• Plenty of time to recharge – generous annual leave that increases with service, plus the option to top it up through our holiday purchase scheme
• Security for your future – including a defined contribution pension plan and life assurance for extra peace of mind
• Perkbox – your one-stop perks platform: Instant access to hundreds of exclusive discounts on everything from fashion and fitness to travel and tech plus Online GP appointments, mental health support, and our Employee Assistance Programme, all in one super-convenient app
• Grow with us – take your career to the next level with extensive learning and development opportunities designed to support your personal and professional goals

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.