Title:  IT Support Analyst

Join our IT Service Desk Team, where you'll be at the forefront of supporting and maintaining critical IT systems, providing fast and efficient desktop and application support to all business users.

We’re looking for a dynamic individual to deliver flexible IT support, including some out of hours and weekend work. both in-person and remotely. Your key responsibilities will include managing tickets and resolving IT issues promptly, ensuring incidents are closed within SLA targets.

You’ll work closely with customers and internal teams to maintain seamless operations and service excellence.

About Aramark UK

Welcome to your ultimate food service partner, revolutionising the way organisations across the UK dine. With a dynamic team of over 10,000 passionate professionals, we’re here to elevate your food experience, wherever you are - be it in Business and Industry, Sports and Entertainment, Education or Defence.

Every single day, we whip up over 265,000 delicious meals, keeping our customers satisfied and energised. Join us on our exciting growth journey.

What’s in it for you:

• £28,000 / per annum for a 37.5 week
• Pension scheme and life assurance benefits
• Generous annual leave that increases in line with service, with the opportunity to buy extra
• Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
• Employee Assistance Programme and in-house Mental Health Champions
• FOOD! A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all!)

A day in the life of an IT Support Analyst:

• Provide technical support via phone, portal, email, or remote desktop
• Respond to support queries quickly and professionally
• Own fault tickets and proactively resolve customer issues
• Log and document all support requests in the ticketing system
• Manage incidents using standard tools and processes
• Support and maintain Windows 10/11 PCs and O365 applications
• Escalate tickets for timely resolution within the team or to the Manager
• Assist with onboarding new users and IT equipment setup
• Install authorised software
• Handle asset lifecycle management
• Deliver top-tier customer support
• Meet internal goals for incidents, requests, and problems
• Contribute to policy, process, and procedure improvements
• Build strong relationships with business users and customers
• Install, maintain, and support new applications
• Stay updated on the latest tech advancements
• Provide mobile device and printing support
• Perform other duties as needed within the role

You’ll be set up for success if you have:

Essential:

• 2+ years working within a technical services support desk
• Experience supporting Microsoft Office 365; 2010 and newer
• Understanding of ITIL framework
• Experience supporting a corporate Microsoft Office 365 environment

Desirable:

• ITIL Certified
• CompTIA Certifications
• Previous experience using ServiceNow and Cisco Finesse
• Active Directory administration
• Knowledge of Exchange and O365 administration
• General WAN/ LAN trouble shooting
• Knowledge of Microsoft OS, MacOS, iOS/iPadOS/Android

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. 

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk 

Join us in fostering a workplace where everyone can achieve their full potential. 

All applications will be treated in the strictest confidence.