Title:  Customer Service Support Officer

Job Description

Aramark are currently looking for a Customer Service Support Officer to provide high-quality frontline support within an AIB branch environment.

Job Responsibilities

• Provide a warm, friendly and professional greeting to customers upon entry to the branch
  Assist customers in-branch by guiding and directing them as required
  Support daily branch operations by ensuring the environment is tidy, organised and presentable at all times
  Prepare the branch for daily operational needs, maintaining high presentation standards throughout the day
  Assist AIB staff with operational support tasks, including toner replacement, carrying items and replenishing supplies
  Ensure meeting rooms are maintained to a high standard and are ready for use at all times
  Act as a key point of contact for on-site suppliers (e.g. Shred‑It), accompanying them while on site as required
  Provide support with moves, changes and on-site event set‑ups
  Proactively identify and reduce health and safety risks by monitoring for hazards (e.g. slips, trips and falls) and addressing issues promptly
  Alert management and AIB staff to any security or safety concerns
  Deliver flexible service support to AIB, consistently presenting the branch to the highest standards
  Support other on-site staff as required, including assistance with large Oasis collections
  Carry out general day‑to‑day cleanliness duties, including ensuring ATMs are clean and wet floors are dried promptly
  Monitor customer queues to ensure emergency egress routes remain clear and unobstructed
  Assist with the safe evacuation of customers and staff during fire drills or emergency situations
  Undertake ad hoc duties as required to support smooth branch operations