Title:  Duty Manager

Job Description

Aramark are currently recruiting for a Duty manager to join our team at one of our client site.

Job Responsibilities

• Support the Ward Management Team and perform supervisory duties at Pantry Kitchen / Ward Level in the hospital.
• Manage shifts when on duty. Covering rosters / service delivery / compliances.
• Provide encouragement to Team Members, including communicating team goals and identifying areas for new training or skill checks are required.
• Assist Ward Management Team with new team member training (under the Buddy System).
• Answer Team Member questions, help with Team Member problems, and oversees Team Members work for quality compliance, when on duty.
• Communicate deadlines and service goals to Team Members in a clear and concise manner.
• Ensure Team Members adherence to company regulations and performance goals.
• Conduct Team Meetings, with mentor group, to update Team Members on best practices and continuing expectations for service at Pantry Kitchen level.
• Share comprehensive and detailed feedback about team performance / service delivery at daily briefings.
• Ensure company (Aramark) brand materials and physical working spaces meet and exceed company presentation standards and are within HIQA compliance (90%).
• Provide quality Patient Service, as per SLA, including interacting with patients, when required, answering Patients enquiries, and effectively handling Patient complaints.
• Create an inspiring team environment with an open communication culture for the Team Members. 
• Delegate tasks and ensure daily service timelines are met.
• Oversee day-to-day operation at Pantry Kitchen level, with Ward Management Team.
• Motivate Team Members.
• Listen to team members’ feedback and resolve any issues or conflicts and feedback to Senior Management for follow-up.   
• Organize workflow and ensure that Team Members understand their duties or delegated tasks.
• Monitor employee productivity and provide constructive feedback and coaching where required, based upon your experience.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Any other duties deemed appropriate or required by your Line Manager and or the company.