Title:  Deli Supervisor

Job Description

We are seeking a proactive and customer-focused Retail Supervisor to support the daily operations of our retail unit. This role involves overseeing front-of-house and back-of-house activities, ensuring compliance with Aramark policies, and delivering exceptional service standards. The successful candidate will act as a key point of contact for staff and customers, maintaining operational excellence and driving store performance.

Job Responsibilities

• Assist in completing store operational requirements by scheduling and assigning tasks
• Comply with Aramark procedures regarding Opx and system requirements
• Implement Aramark policies and protocols to maintain future retail operations
• Support store targets, scorecard, and payroll management
• Conduct regular 360 audits to ensure the shop is functional and presentable
• Ensure all staff comply with Aramark policies and procedures
• Coordinate daily front-of-house and back-of-house retail operations
• Assist in delivering monthly inventory of all shop stock
• Follow and implement Aramark health and safety policies and procedures
• Identify current and future customer requirements by analyzing sales mixes
• Act as store representative and set an example for staff
• Train new and current employees on proper customer service practices
• Ensure retail unit is merchandised and stock lines are presented according to approved planograms
• Respond efficiently and accurately to customer complaints
• Act as lead operator of the retail unit in the absence of the Retail Manager
• Perform any other duties deemed appropriate by the Retail Manager and/or Campus General Manager

Qualifications

• Experience in a supervisory role
• Passion for delivering excellent service
• Knowledge and experience with Food Hygiene practices (e.g., HACCP)
• Excellent interpersonal, communication, and organizational skills to liaise effectively with various departments
• Outgoing personality; reliable and dependable
• Flexible and able to work under pressure while prioritizing tasks