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Title:  Guest Services Supervisor

Requisition #:  2565

Edinburgh, EDH, GB

Career Area:  Corporate

Our Mission

At Aramark, our mission is to enrich and nourish lives. Every day, we deliver an impact wherever people work, learn, recover and play. And we need talented, energetic, passionate people to help us do it.


Your Role


Aramark Ltd is currently recruiting for a Guest Services Supervisor to join our team in Edinburgh Business Park, Edinburgh, EH12 9SE. The successful candidate will ideally have a proven high standard of customer service delivery, and be comfortable dealing with day to day staff members to visiting VIPs. If you are the right person you will become a member of a high functioning, quality driven, friendly team. We offer competitive terms and conditions, great surroundings, access to onsite Wellbeing Activity Centre and an environment that welcomes progression and development.


**This is a full time role working 42.5 hours per week. £11 per hour**

Key Responsibilities

  • Supervising delivery of client services 
  • Induction and ongoing staff development
  • Performance reviews and management of staff 
  • Leading, monitoring, motivating, and inspiring the team, provide support and guidance
  • Manage and operate the Reception Rota
  • Supervise the co-ordination of VIP functions, dinners and events
  • Managing and dealing with complaints and problem solving  
  • Take full ownership of Guest Services and all associated areas, making sure they are always kept in the best possible order
  • Provide additional AV and IT support when needed

Key Requirements

  • Previous supervisory expirience will be beneficial
  • High level of computer literacy, including all Microsoft Office Applications
  • High standards of attention to detail 
  • Excellent interpersonal skills with clear and concise verbal and written communication skills
  • Outstanding customer service skills 
  • Excellent organisational skills and ability to multitask
  • Working hours between 7.30-16.30
  • 5 Star experience desirable



**To be considered for this role you will be redirected to and must complete the application process on the Aramark careers page. 


All applications will be treated in the strictest confidence 


Aramark Northern Europe is an equal opportunities employer 



About Aramark

Northern Europe - Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet

Northern Europe - About Aramark

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at


All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.