Title:  Front of House Manager

Your Aramark journey starts here

Aramark UK is seeking a Front of House Manager to join our team at Aegon UK HQ in Edinburgh. 
In partnership with Aegon, Aramark is transforming employee dining at their flagship location this spring with a complete refurbishment of the catering facilities with many new F&B concepts.
The role involves overseeing a team of 20, working closely with the Group Executive Chef and Marketing Manager to implement innovative food and beverage services.

What’s in it for you:

• We are offering a salary of £35,000 doe
• Full time, 40 hours per week, Monday- Friday daytime.
• Company Pension
• Discounted or Free food
• MyStaff Shop discounts
• Generous Annual Leave, increasing in line with service, buy and sell.
• EAP in house mental health champion

Key responsibilities:

• Organise Team Members to deliver service effectively and monitor performance including performance feedback and conducting team appraisals.  Ensure all team members get involved and feel included
• Encourage, receive and deal with customer feedback appropriately and ensure compliments are shared with the team and service improvements are realised
• Organise monthly stock count and conduct appropriate brand standard  audits
• Responsible for the recruitment and retention of Team Members and deals with performance issues in line with company guidance 
• Identifies and supports Team Members who can and are willing to evolve their careers within Aramark
• Train new Team Members to learn procedures and brand standards for all general tasks
• Support the effective delivery of special functions or events
• Champion excellent customer service and effectively implement all customer communication tools provided by Marketing in order to build sales 
• Champion hospitality service delivery, and where possible liaise directly with customer to ensure full service delivery for events
• With the support of the Executive Chef and Food Production team ensure all restaurant staff are knowledgeable of the food and beverage menus, promotional calendars; their contents, recipes, accompaniments and service.

You'll be set up for success if you have:

• 2-3 years of management experience in a catering or retail environment, ideally within the employee dining sector.
• Excellent numeracy skills; strong written and verbal skills
• Self motivated
• Ownership and accountability – makes decisions to resolve immediate issues
• An energetic, enthusiastic, and friendly approach to customer service delivery

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.
 

About Aramark

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.
We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk
Join us in fostering a workplace where everyone can achieve their full potential.
All applications will be treated in the strictest confidence.