Title: Service Delivery Manager
Dublin, L, IE
Job Description
The purpose of this role is to manage service delivery of a programme of planned preventative maintenance of building services activities across a large property portfolio.
The role will include ensuring that all statutory compliance requirements are planned, and tasks are scheduled to the maintenance standards in line with client requirements.
Job Responsibilities
• Managing & supporting the activities of PPM Coordinators ensuring compliance to all contractual and statutory requirements
• Management of live Risk Register to agreed standards.
• Ensuring that all documentation is uploaded to the Management Information System within the timescales set out in the contracts.
• Monitor & Report on productivity of teams & implement initiatives to increase same
• Manage the Change Control process to ensure that changes to assets, standards, frequencies, resource, or dates are recorded, assessed for operational and commercial impact implemented in a controlled manner.
• Support & Guide co-ordination of all work orders both planned and unplanned.
• Lead the digital transformation and integration of MIS System across all areas of the contract by providing training & support to the wider Contract team.
• Schedule PPM task frequencies based on contractual maintenance standards.
• Ensuring components and spares are delivered to site on a just in time basis and be available for Service Technicians on their scheduled days.
• Audit of task reporting for Quality and compliance, report any discrepancies or poor reporting to the Hard Services Manager and Account Director
• In conjunction with the Hard Services Manager develop an Asset Management Programme that identifies, tracks, and records the life cycle of key assets.
• Prepare Data trends & Analysis for senior management along with other Adhoc Reporting.
• Delivery of training and awareness to technical and non-technical staff as necessary
Accountabilities
• Accountability to Account Director
• Works closely with: -
- Hard Services Manager, Combined Services Manages and Supply chain partners.
- Service Centre Manager and Supervisors
- Key contractors and suppliers
Experience
*Essential
- Proactive and willing to take responsibility and strong communicator
- At least 5 years’ experience of managing planned and statutory maintenance in a fast paced, FM environment
- Ability to work effectively as a member of a team and on own initiative with limited supervision
- Experience knowledge of PPM; and statutory compliance.
- Competence in the use of CAFM systems; Excel, Word and PowerPoint
- A high level of interpersonal skills in dealing tactfully and confidentially with a range of people.
- Good decision-making skills with the ability priorities workload and work flexibly.
*Advantageous
- Experience of Change management
- Experience of managing/supporting and motivating staff
- Experience of budget management and procurement of suppliers.
About Aramark
Northern Europe - Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Northern Europe - About Aramark
Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com
All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.