Title:  Service Centre Co-ordinator

Job Description

Aramark Workplace Solutions are currently recruiting for a Service Centre Quotations Co-Ordinator. This is a full- time permanent position reporting to the Service Centre Manager on site. This role supports the delivery of contracted services to our clients. The successful candidate will be proactive and self-motivated in managing the CAFM / CMMS Systems in use and will have the ability to develop and maintain excellent rapport with clients, customers, team members and maintenance contractors.

Job Responsibilities

• Responsible for the preparation of quotes for all our clients within the Service Centre.  
• Liaise with the facilities team to handover, progress, update, resolve and close out customer quotations; whilst providing feedback at all key stages to all relevant parties.
• Escalating issues to supervisory and Managerial level as appropriate.
• Responsible to the Facilities Manager for the day-to-day delivery of quotation support and assistance within the relevant Service Level Agreements.
• To be proactive and flexible in supporting general office / Contract / Helpdesk administration duties as required

Service Centre KPI’s

• Adhering to established Service Centre processes around ticket creation, email management, purchase order creation, job scheduling
• Become proficient in all aspects of the Service Centre Agent role and undertake cross training on all aspects within Service Centre profile
• Produce metrics and reports for assigned customers as required – daily/weekly/monthly.
• Participate in the customer complaint and feedback systems in accordance with relevant internal and contractual processes and procedures.
• Actively participate in the development of and roll out of quality systems and processes to the Service Centre function and identify, develop, and implement improvements in customer service support.
• Undertake new tasks and training, in line with business development

Qualifications

• At least 2 years’ experience of working within a fast-paced office environment. Previous Call Centre/Customer Service experience is desirable
• A good telephone manner & communication skill is a must as client liaison is critical part to this role
• You must be an extremely flexible individual for this role and have excellent interpersonal skills.
• Excellent interaction, organisation, and communication skills
• Planning and organizational skills are also required as the role requires balancing many different duties and being able to prioritise them.
• Dependable and able to work independently as well as part of a team

• High level working knowledge of MS office packages, Word, Excel, PowerPoint.
• Understanding of planned maintenance procedures & building assets.
• A basic understanding of good health & safety practices.