Title:  Porter

Job Description

Hours: 8:00am – 4:30pm, Monday to Friday (Full Time)
Location: Blackhall Campus and associated off-site buildings (e.g., George’s Court, Education Hub)

Job Role:
To provide a high-quality campus porter service, supporting the safe and professional movement of goods, furniture, and equipment, and delivering room setups, logistics, and general facilities support. This is a frontline, customer-facing role and the porter is an ambassador for Facilities in ensuring high standards of presentation, responsiveness, and customer service at all times.

Job Responsibilities

• Carry out porterage duties including the collection, delivery, and relocation of furniture, parcels/postage, equipment, and supplies across multiple buildings.
• Deliver room setups and breakdowns for meetings, conferences, and events — ensuring setups match the agreed layout prior to handover.
• Proactively monitor condition of public spaces and teaching rooms, ensuring they are tidy, safe, and ready for use (e.g., chairs aligned, consumables replenished).
• Conduct routine internal and external building checks, reporting maintenance or safety issues.
• Support site operations including waste management, recycling, and general housekeeping in assigned areas.
• Provide access and escort support to contractors, visitors, and delivery services.
• Assist with building moves and office relocations.
• Respond to Helpdesk tasks and close out requests so there is a clear record of work completed.
• Drive a company vehicle between locations and maintain vehicle logs when required.
• Ensure all work is carried out safely and in line with procedures, risk assessments, and compliance requirements.

Qualifications

• Full clean driving licence
• Physically fit for manual handling activities
• Reliable, punctual, and able to work independently or as part of a team
• Strong customer service and communication skills
• Ability to prioritise multiple tasks and manage time effectively
• Positive and proactive attitude
• High attention to detail, particularly with room setups and event preparation

Desirable

• Experience in facilities, estates, maintenance, or porter roles
• Manual handling training
• Experience using CAFM/helpdesk systems
• Knowledge of building safety and facilities procedures

Additional Information

• Uniform and training provided
• Occasional early starts, evenings, or weekend support required for events (notice will be given)
• Professional appearance is required as the role interacts regularly with staff, members, trainees, and external visitors