Title:  Hospitality Manager

Job Description

Operational Oversight

• Lead daily operations across multiple sites, ensuring adherence to company standards for quality, service, and performance.
• Implement and monitor KPIs to drive operational excellence and continuous improvement.
• Plan and organise high profile events on the sites available

Team Leadership

• Build, develop, and manage site leadership teams.
• Identify, nurture, and grow talent across locations.
• Foster a culture of accountability, collaboration, and high performance.

Financial Management

• Develop and manage budgets for each site.
• Monitor financial performance, analyze variances, and implement cost-control strategies.
• Analise weekly / monthly financials put plan in place for better performance
• Review pricing / purchasing on monthly basis  

Client & Stakeholder Relations

• Maintain strong relationships with clients, vendors, and internal stakeholders.
• Ensure customer satisfaction and address escalated issues promptly.

Compliance & Safety

• Ensure all sites comply with local, state, and federal regulations.
• Promote and enforce health, safety, and environmental standards.

Strategic Planning

• Develop and execute strategies for growth, efficiency, and profitability.
• Align site operations with broader organizational goals.

Job Responsibilities

HR & Talent Development

• Oversee recruitment, training, and development of staff across sites.
• Support succession planning and career development initiatives.

Qualifications

• Bachelor’s degree in Business Management, Hospitality, Facilities, or a related field
• 5–10 years of experience in multi-site management, preferably in hospitality, retail, or contract services.
• Proven leadership experience managing diverse teams and complex operations.
• Strong financial acumen and experience with P&L management.
• Excellent communication, negotiation, and interpersonal skills.
• Willingness and ability to travel between sites as required.

Skills & Competencies

• Strategic thinking and problem-solving
• Budgeting and financial analysis
• Team building and leadership
• Operational efficiency and process improvement
• Conflict resolution and decision-making
• Tech-savvy with experience in management systems and reporting tools