Title:  Switchboard Administrator

Job Description

The Switchboard Administrator will be responsible for the effective day-to-day running of the service, ensuring an exceptionally high standard of customer service, with a consistent and seamless delivery within their areas, to help customers & staff efficiently and in a friendly manner.

Job Responsibilities

• Answering phones using a switchboard, managing multiple lines, or interacting with the bank’s central switchboard
• Transferring incoming calls promptly to the appropriate extension
• Operating communication systems such as Cisco system & VX
• Maintaining CAFM system (Real Time)
• Supporting the team with full administration and coordination of reactive works on-site with both in-house and external suppliers
• Includes logging and updating tickets, quotes, follow-up service reports, etc.
• Raising requisitions for orders and performing other administrative duties

Qualifications

• Previous switchboard and helpdesk experience is desirable
• Diligent and flexible; able to work independently as well as part of a team
• Good knowledge of all Microsoft packages
• Excellent telephone manners and communication skills (client liaison is a critical part of this role)
• Ability to accurately complete tasks, assignments, and responsibilities in a timely manner