Title:  Helpdesk Administrator

Job Description

We are seeking a Helpdesk Administrator to join our team. This role is critical to ensuring the effective allocation of resources to meet contractual workloads while maintaining full compliance with client requirements.

Job Responsibilities

• Allocate resources effectively to meet contractual obligations.
• Handle helpdesk calls and assign work to relevant team members.
• Manage facility requests via email (sending and receiving).
• Run weekly helpdesk reports (calls, callouts from the command centre).
• Verify job reports and timesheets for accuracy through appropriate checks.
• Identify and procure materials required for timely job completion.
• Raise and issue purchase orders (POs).
• Take ownership of maintenance administration to ensure smooth daily operations.
• Ensure accurate processing of paperwork and timely input into IT systems, including data backups.
• Develop efficient and organized work practices to support professional operations.
• Act as a reliable backup for the Maintenance Manager and helpdesk function, keeping the manager informed of issues or complaints.

Qualifications

• Previous experience in a fast-paced office environment; helpdesk experience desirable.
• Highly flexible with excellent interpersonal and communication skills.
• Strong organizational skills and ability to multitask effectively.
• Proactive, “can-do” attitude with the ability to work independently and as part of a team.
• Good telephone manner and client liaison skills.
• Basic knowledge of Microsoft Office packages (Word, Excel, PowerPoint).