Title:  Helpdesk Administrator

Job Description

Day to day responsibility for the effective allocation of resources to the contractual workload, ensuring full compliance to individual client requirements.

Job Responsibilities

• General tasks include taking calls on helpdesk and assigning work to relevant individuals, sending & receiving emails for facility requests 
• Run weekly helpdesk report for number of calls, callouts from command centre 
• Verify through appropriate checks and comparisons that the information on the job report and timesheets is accurate
• Identify and procurement of any materials vital to support timely job completion
• Raising and sending out PO’s
• Taking ownership of all maintenance administration to ensure the day to day running of the highest quality within the maintenance dept.
• Ensure the accurate processing of all paperwork including the need for timely input into the IT system and all relevant data back ups
• Develop efficient & organised work practices enabling the business to carry out their activities in a professional manner
• You must be capable of acting as a reliable back up to the maintenance manager & helpdesk function and ensure the maintenance manager is kept fully advised on any issues / complaints that arise

Qualifications

• Experience of working within a fast-paced office environment and previous helpdesk experience is desirable
• You must be an extremely flexible individual for this role and have excellent social skills. 
• Excellent interaction, organization and interpersonal skills
• Proactive, can do demeanor
• Diligent and flexible, able to work independently as well as part of a team
• Ability to multi-task and work on own initiative is critical
• You must have basic knowledge of all Microsoft packages 
• Good telephone manners & communication skills is a must as client liaison is critical part to this role