Title:  Front Of House Administrator

Job Description

The Dedicated Onsite - Front of House will ensure the smooth operation for St Stephen’s Green House (SSGH) and remote front of house services for 4 Earlsfort Terrace (4ET). This role is critical in maintaining a welcoming environment for both visitors and staff while supporting the Building and Property Managers in facility management tasks. You will oversee front-of-house activities, manage tenant and contractor relations, and handle key operational functions.

Job Responsibilities

• Create a welcoming and professional atmosphere for all visitors and staff.
• Manage couriers and postal deliveries.
• Ensure contractors and visitors log in using Traction Guest system.
• Assist the Property and Building Manager with reactive and planned maintenance scheduling and tacking.
• Support third-party contractors on-site for scheduled or reactive maintenance as needed.
• Assist with uploading various Smart Sheets and SharePoint trackers.
• Maintain the visual screens and information load
• Assist with all tenant communications.
• Report any maintenance needs regarding building fabric and common areas to the Building Manager.
• Conduct a weekly bell test of the fire alarm (training will be provided).
• Monitor building security and report any issues and report to the building manager.
• Manage the distribution and safe return of keys to contractors.
• Build and maintain positive relationships with tenants and occupiers.
• Act as a point of contact for day-to-day issues, ensuring timely resolution.
• Provide a weekly report to the Building Manager detailing contractor attendance and activities.
• Support the Building Manager and property manager with additional administration tasks as needed.
• Record and report electricity readings.
• Keep the front desk and main entrance (steps and lift lobby) clean and tidy.

Qualifications

• Fluent in English, with strong communication and interpersonal skills.
• Experience in hospitality, office administration, or office management.

• A positive team player, capable of working independently and managing multiple tasks.
• Energetic, motivated, and solution focused.

• Proficiency in MS Excel, Word, and Outlook.