Title:  Head of Operations

Job Description

Are you ready to lead operations at one of the UK’s most iconic sporting venues? We’re looking for a Catering Operations Director to oversee all food and beverage services at Principality Stadium in Cardiff, Wales, delivering exceptional experiences for fans and guests while driving innovation and operational excellence.

As a senior leader, you’ll take full ownership of our newest S&E contract, overseeing and leading the mobilisation, operational strategy and performance. From pre-opening planning to event-day delivery, you’ll ensure every aspect of our retail and hospitality offering meets the highest standards. Leading a team of key stakeholders, working closely with the Culinary, Finance, HR, Retail, Hospitality and Sales teams, you’ll create an efficient, guest-focused operation that sets new benchmarks in stadium hospitality.

Your day:

• Drive mobilisation projects, including recruitment, training and system implementation
• Lead large-scale F&B operations across GA, bars and premium hospitality
• Champion innovation in menus, technology and service models to enhance guest experience
• Ensure compliance with health, safety and food standards across all outlets
• Own the operational P&L, optimising resources and delivering strong financial results
• Build and inspire high-performing teams, embedding a culture of excellence and accountability
• Support an extensive capital investment plan that drives improved service and financial results

You’ll bring:

• Extensive experience managing high-volume wet-led operations in stadiums or major venues
• Proven success in delivering fast, efficient service for large crowds (20,000–80,000+)
• Strong leadership skills with the ability to manage complex matchday operations
• Expertise in GA food concepts, premium hospitality and operational innovation
• Commercial acumen with a track record of driving profitability and guest satisfaction
• Hands-on, decisive leader who thrives under pressure and inspires teams

Benefits:

• Competitive salary
• Generous annual leave that increases in line with service
• Holiday purchase scheme
• Pension scheme and life assurance
• Benefits app: discounts, online GP, mental health support and our EAP

If you already work for Aramark, you must notify your line manager before submitting your application.

As a proud Disability Confident employer, we encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. 
 

Our recruitment process is accessible and reasonable adjustments are available. If you require accommodations or have questions, please email careers@aramark.co.uk 

All applications will be treated in the strictest confidence.