Title:  Porter

Requisition #:  541363
Location: 

Belfast, BFS, GB

Career Area:  Food Services
Description: 

Job Description

The General Utility Worker II serves a variety of essential back of the house and front of house Food & Beverage (F&B) roles.  F&B General Utility Worker II is required to maintain a safe sanitary work environment and required to gain an extensive knowledge of the proper use and cleaning techniques for kitchen equipment.

 

Job Responsibilities

  • To attend appropriate training sessions as and when required.
  • To have a full knowledge of all areas of work to be covered in the course of duty.
  • To ensure that the required standards are achieved at all times.
  • To always attempt to improve on existing standards of work.
  • To ensure all areas are left in a clean & presentable state.
  • All equipment turned off at the end of shift.
  • To be polite, friendly and helpful at all times.
  • Deal with individual customer requests.
  • Listen to customer remarks politely and make sure follow up action is taken.
  • To make the most of sales opportunities by encouraging the customer to buy something new or have extra portions.
  • To make sure the counter top displays are clean and attractive.
  • To take an active part in any unit sales promotions and make your own suggestions to help increase sales.
  • To give any information that might lead to new business to the sales department.
  • To be prepared to help out doing other things in the unit when necessary. Banqueting / housekeeping / porteing. 
  • To see where you need to change your own activities to meet different circumstances.
  • To look out for and tell the Manager when you see ways to improve work activities or reduce costs.
  • To be friendly, pleasant and polite to your work colleagues.
  • Be prepared to help out the rest of the team in a willing and positive manner.
  • To tell your colleagues what is going on in the unit and be prepared to go to company briefing and training sessions.
     

Qualifications

Skills

  • A keen interest in food and service.
  • Excellent customer service skills.
  • Flexibility and ability to work on own initiative.
  • A good knowledge of Food Hygiene including HACCP.
  • Good understanding of English.
  • Dedication and self-motivation
  • Good timekeeping
  • Ability to work on own initiative or as part of a team
  • To be able to contribute to maintaining high standards of personal hygiene
  • Courteous manner

Qualifications & Experience

  • 1 years’ experience in a similar environment.
  • Customer service experience
  • Food hygiene experience
  • Previous experience of porterage, catering, cleaning, or housekeeping