Title:  L1 Operations Manager II

Job Description

The General Manager will be responsible for managing the delivery on an Integrated Services Contracts to our client based in LOCATION. This key role will play a key role in delivering service excellence, operational efficiency and ensuring top levels of client satisfaction. You will develop and implement strategic plans to drive business growth, improve service quality, and optimise operational processes.

Reporting directly to the Regional Manager, the role holder requires a good knowledge of Soft FM services, ideally with a strong focus on both Catering and Cleaning services, staff management and sound financial judgement with excellent customer relationship management skills. They will be responsible for ensuring a high standard of service is delivered to our Client in terms of operational commitments.

Job Responsibilities

sibilities

• Building and maintaining excellent client relationships by understanding changing requirements and responding proactively with solutions that meet the client’s needs
• Maintaining a pro-active and innovative approach to recommending improvements and changes to the service offering, ensuring change is driven through the operation in a seamless manner
• Manage services to Client and Company specification, ensuring SLA’s and agreed objectives are achieved and responsibility for driving unit budget
• Ensure all employees and sub-contractors operate within current legislation, health and safety regulations and Client and Company policies
• Leading, motivating and developing the team to achieve their business goals and drive base business
• Monitor customer trends ensuring delivery of services including Catering, Retail Services, Maintenance, Cleaning, Security and Reception
• To implement and embed Aramark people practices to include Engagement Action planning, Engage, CMP and Talent Management
• To identify the training needs of employees and carry out the relevant training in new procedures, methods of working or use of new equipment and ensure that accurate records are maintained
• Oversee the operation of Retail Services on site
• Ensure all customers’ needs are met and to liaise with support services as necessary

Qualifications

• A minimum of 3 years’ experience of outsourced service delivery at management level within a demanding environment including a proven track record in delivery two or more of the following services:  Food Services, Hospitality, Cleaning, Front of House, and M&E maintenance.
• Relevant educational progression and/or Training
• Proven track record of strong people management skills with the ability to communicate effectively at all levels
• The ability to motivate and lead a team to achieve agreed targets
• Must be customer focused with excellent relationship building skills
• Excellent PC skills including MS Office Word and Excel
• Results orientated with proven ability to drive the business
• Demonstrate strong financial acumen and ability to manage successfully in P&L environments and ability to understand budgets
• Able to work on own initiative and as part of the team
• Experience of solving problems and delivering solutions