Title:  Cleaning Supervisor

Job Description

Job Title: Cleaning Supervisor

Department: Cleaning

Responsible To: Regional Support Manager

Main Purpose of Job: To ensure the delivery of consistent cleaning standards to client satisfaction

Job Responsibilities

• To be responsible for the induction, training, development, appraisals of all employees in line with business standards.
• To identify individual training needs of employees and to ensure that appropriate training is delivered to develop the employee.
• To ensure designated areas and areas notified as short notice are cleaned to a high standard of presentation.
• To ensure cleaning supplies and equipment are used in the correct standard.
• To ensure all employees report to work in uniform.
• To ensure a clean and tidy working environment is achieved.
• To ensure a safe working environment when working is achieved.
• To ensure special cleaning is achieved where necessary.
• To ensure that refuse is disposed of in a safe manner as necessary and at the end of each shift, which may include incineration.
• To ensure soap and towels are replenished.
• To ensure department stock takes are undertaken.
• To ensure all equipment is stored correctly and is in good working order.
• To ensure lost property is recorded accurately and promptly.
• To ensure that all deadlines for completion of work are met.
• To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
• To cover in absence of cleaners and mobile cleaning specialists.
• To ensure that the cleaning schedule for all areas is carried out satisfactorily.
• To ensure that a duties checklist is placed in each area and that all cleaning operatives complete on a daily basis.
• To ensure that management is made aware of any problems identified during the course of the work and if necessary to security.
• To ensure correct time keeping/attendance and that all members adhere to company policy of signing in and out of the premises.
• To ensure that management are made aware of any shortfalls of hours and to liaise with the client to discuss a possible solution.
• To ensure that all cleaning operatives wear the appropriate security identification.
• To ensure that all security procedures are followed correctly, that all keys are returned at the end of a shift and that they are secured to the person at all times.
• To supervise the opening and locking up of offices in sensitive areas and ensure that only one office is opened and cleaned at any one time.
• To generate a weekly report each Monday for the previous week.

Qualifications

• To know all business products and services information.
• To communicate within the department and inter-department as necessary.
• To manage department meetings.
• To attend meetings as necessary.
• Suggest areas of improvement and take any corrective action as required.
• Participate in company training to improve your standards of performance.
• To train other employees as required achieving maximum employee flexibility.
• To actively participate in the company appraisal.
• To ensure any documentation products reflects the overall quality achieved within the business.
• To ensure standards are met relating to the use of computer equipment, that records are kept correctly, saves are carried out as procedures specify and that faults and callouts are logged.
• To ensure that storage of documentation is to company standard.
• Carry out any other reasonable request of the management.