Operationeel Director

Job Description

As Operations Director, you will oversee the daily management of a team of 10 District Managers and dietitians across Belgium. You will guide their development, support their growth, and ensure they achieve their targets. Your primary focus will be on customer satisfaction and service quality, consistently striving to optimize the client experience and maintain high retention. People management is central to your role: you’ll work to keep your team motivated, performing at their best, and continuously improving.

You will report directly to the CEO of Aramark Belgium and collaborate closely with the CFO to oversee and manage the operational budget, ensuring financial efficiency within the operational departments.

Responsibilities

• Lead a team of 10 District Managers and dietitians.
• Ensure customer satisfaction and retention through excellent service and a customer-centric approach.
• Oversee operational processes, guaranteeing efficient execution of daily tasks.
• Manage the operational budget in collaboration with the CFO, with a focus on cost optimization.
• Develop and implement strategic initiatives to enhance operational efficiency and service quality.
• Motivate and develop your team, supporting their professional growth and well-being.
• Foster a culture of service excellence and customer focus within the team.

Profile

• Minimum of 5 years’ experience in an operational leadership role, preferably in catering, hotel, food service, or hospitality.
• Proven expertise in people management, inspiring teams to achieve shared goals.
• Strong customer-oriented mindset with a track record in customer retention and service quality.
• Excellent knowledge of operational budget management.
• Strong communication skills and a strategic mindset.
• Hands-on, results-driven, with a passion for improving and optimizing operational processes.
• Flexibility and a dynamic work style suited to a fast-paced environment.

What we offer

• A challenging, varied role within a growing international company.
• The opportunity to make a significant impact on the operational success of Aramark Belgium.
• A competitive salary and benefits package.
• The chance for personal and professional growth within a professional, client-focused organization.

Are you the strategic, results-driven, and service-focused leader we are looking for?
Apply now and become our new Operations Director at Aramark Belgium!