Title:  Reception Officer

Job Description

The Reception Officer will be responsible for supporting residents, especially those with special reception needs who may need additional assistance accessing services from state authorities and other organisations established to meet such needs. The role will include assisting residents to access appropriate healthcare, schools and other educational institutions, family and child support agencies, trauma counselling and services provided by local community groups and NGOs and other civil society groups including religious organisations.

The Reception Officer will work closely with the IPAS Resident Welfare Team and will notify the Resident Welfare Team promptly of emerging needs as they arise. The Reception Officer will also be required to flag any special reception needs identified for residents previously undetected as vulnerable applicants.

Job Responsibilities

• Be responsible for the wellbeing of the residents
• Develop and implement the Integration Plan for residents
• Identify and support vulnerable residents
• Lead in identifying, contacting and reaching out to the local community via local GPs, schools and colleges, charities and volunteer organisation, Citizen Information, local churches and leaders in the local community as well as community sporting organisations like the local GAA clubs to establish lines of communication and services that they may provide and aid in bring those services to the residents
• Lead in identifying, contacting and reaching out on a national level to non-Governmental organisation such as the Red Cross, Immigrant Council of Ireland, Irish Refugee Council, Women’s Aid, IOM Ireland, Spirasi and Migrants Rights Centre Ireland
• Be proactive for resident needs, queries, and complaints in a compassionate, respectful and dignified manner
• Signpost and /or make referrals, as appropriate, to other services
• Maintain an excellent working relationship with IPAS Resident Welfare Team
• Commit to training and development on a continual basis
• Ensure all policies and procedures are developed, maintained and implemented
• Carry out other tasks as reasonably required by your Line Manager.