Title:  Retail Manager

Job Description

WHAT MOVES YOU

•    You’re adaptable, creative, and thrive in dynamic environments where you can bring fresh ideas and execute them your way.
•    You believe in building strong teams through trust, collaboration, and meaningful relationships.
•    You stay calm, collected, and focused, even when things get hectic — your leadership is your anchor.
•    You're a detail-driven pro with a strong grasp of financials — controlling costs and meeting budgets is your superpower.
•    You’re always one step ahead, proactively anticipating the needs of both your customers and clients.

WHAT YOU’LL DO

Reporting to the Assistant General Manager, the Retail Manager oversees the daily operations of retail food service components, including both proprietary concepts and third-party contracts. This role involves planning, organizing, directing, and evaluating multiple units while leading and developing a team of food service associates. The Retail Manager ensures operational excellence, financial performance, and exceptional customer service across all locations.

Job Responsibilities

•    Lead the day-to-day operations of all retail components, stepping in to support front-line functions when needed.
•    Ensure full compliance with Aramark standards, third-party contract agreements, health & safety regulations, and food safety policies.
•    Develop and manage period forecasts, analyzing and explaining variances in sales, costs, and operational performance.
•    Oversee staff scheduling and daily labor tracking; report labor updates to the Assistant General Manager.
•    Manage inventory control, food and labor costs, and direct operating expenses; assist with weekly inventory counts.
•    Ensure a high standard of quality, accuracy, and courteous customer service is delivered consistently.
•    Partner with leadership to manage recruitment, onboarding, training, progressive discipline, accommodations, and HR policy compliance.
•    Support the Assistant General Manager and HR team in conducting employee relations matters and disciplinary action.
•    Motivate and develop Supervisory staff, promoting accountability and operational excellence.
•    Collaborate with the Marketing Manager to plan and launch promotions and brand activations.
•    Monitor and coordinate equipment maintenance and repair needs.
•    Manage daily revenue collection, reporting, and deposits; ensure compliance with cash handling and auditing protocols.
•    Uphold all Aramark policies, procedures, and health & safety standards.

Qualifications

•    Minimum of 5 years’ supervisory experience in a high-volume, fast-paced food service environment.
•    Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant business software.
•    Strong financial acumen with experience managing food and labor costs, inventory, and budget forecasting.
•    Excellent interpersonal, leadership, and communication skills with a customer-first mindset.
•    Well-organized and capable of managing multiple priorities under tight deadlines.
•    Flexible and dependable — must be available for evening and weekend shifts as required.
•    Valid driver’s license required.
•    Experience working in a unionized environment is considered a strong asset.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.