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Title:  Operations Manager - Food Service

Requisition #:  421189

Winnipeg, MB, CA, R3T 2N1

Career Area:  Professional & Management

Apply to this job if you:


     Demonstrate a passion for guest service and creating exceptional guest experiences
     Pride yourself on building relationships with guests and your team
     Have strong operational experience
     Have a passion for coaching and mentoring and are comfortable delegating tasks
     Enjoy leading a diverse team in a fast-paced environment
     Are able to engage others and develop high performance within your team


The Operations Manager is responsible for developing and executing dining solutions to meet customer needs. 


•    Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance 
•    Coach employees by creating a shared understanding about what needs to be achieved and how to execute
•    Reward and recognize employees

Client Relationship

•    Identify client needs and effectively communicate operational progress

Financial Performance

•    Adopt Aramark process and systems
•    Build revenue and manage budget, including cost controls regarding food, beverage and labor
•    Ensure the completion and maintenance of P&L statements


•    Create value through efficient operations, appropriate cost controls and profit management
•    Full compliance with Operational Excellence fundamentals, including food and labor


•    Maintain a safe and healthy environment for clients, customers and employees

Key Responsibilities  

•    Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
•    Develops operational component forecasts and can explain variances.  
•    Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
•    Coordinates and supervises unit personnel regarding production, quality and cost control, labor management
•    Recruits, hires, develops and retains front line team.
•    Conducts period inventory
•    Maintains effective client and customer relations at all levels with client organization
•    May participate in sales process and negotiation of contracts
•    Looks for opportunities to implement new products and services which support sales growth and client retention
•    Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility/Catering)
•    Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices



•    Requires minimum 5 years of Management experience
•    Requires previous experience in food service, including Catering
•    Hospitality Management Degree/Diploma strongly desired
•    Strong communication skills  
•    Ability to develop and maintain effective client and customer rapport 
•    Ability to demonstrate excellent customer service using Aramark's model 
•    Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers