Title:  Food Service Director - Healthcare

Reporting to the District Manager, the Food Service Director will be responsible to meet the growing 
needs of delivering a best-in-class hospitality service to the patients, residents, families, and clients 
whom our teams serve daily across a defined group in the location. 

The role will be responsible for: delivering resident and family focused services, building strong and 
enduring partnerships with our client/s and the community, and creating a culture of customer service 
and accountability. This client / location requires all individuals working on site to be double vaccinated 
against COVID-19. 

Working environment: 

This is a Long Term Care setting. As the Food Service Director, there may be times that you will be 
required to work shifts in any of the departments that you oversee. 

In this setting you are working with patients, senior residents or individuals with physical and mental 
disabilities / challenges. Individuals who are successful in this environment are folks who have high 
threshold of patience, ability to maintain a calm and positive attitude and who loves to take care of 
people. 

Another important factor to know about acute care operations is that they do not shut down for bad 
weather conditions, these operations are working 24/7 – 365 days. There is no work from home 
situations and as a manager it’s very important to understand this culture to ensure that anyone being 
hired to work here are aware that they and their staff need to have appropriate ways of getting to / 
from work & very rarely can have the alternative to be remote. 

Job Responsibilities: 

• To deliver a best-in-class hospitality service across all services every day by developing the strongest teams and best relationships. The priority will be to ensure the highest quality of experience for residents whenever they dine and stay in our facilities. 
• Provides vision and direction to the onsite management team and staff to ensure the attainment of organizational and client objectives and goals with a focus on Mission, Vision and Values. 
• Establishes and maintains open channels of communication between senior clients, management team and support departments to ensure "best in class" customer service and satisfaction. 
• Has a thorough understanding of provincial and federal legislation related to acute care as well as seniors living. Responsible for the successful execution of all standards. 
• Participates in the recruitment, development, and retention of a diverse talented team to deliver on service and operational needs 
• Ensures the accounts meets client service, financial, and quality objectives and enforces policies that guide and support the provision of Hospitality/Environmental services and assures compliance with all Provincial and National regulations. 
• Monitors financial/non-financial results in all departments to achieve company and client objectives. 
• Initiates and directs training and development programs for all levels. 
• Responsible and invested in capital planning process to constantly evaluate and look for ways to improve. 

Qualifications: 

• University or College Degree or Diploma in hospitality or business administration considered an asset 
• CSNM or RD designation would be considered an asset 
• 4 years + experience leading a large team in a hospitality environment 
• Ideally 2+ years relevant leadership and general management experience in a healthcare 
environment 
• Proven ability in analyzing financial statements, operating reports, budget variance reports and other 
financial statements 
• Proven or demonstrated ability to recruit, develop, and retain a strong and diverse team within a 
dynamic work environment 
• Proven or demonstrated ability to respond effectively to changing demands 
• Proven or demonstrated ability to build and establish internal and external relationship at all levels 
of the organization including senior levels of management 
• Excellent knowledge of regulatory issues such as WHMIS, OH&S, and infection control 
• Excellent computer literacy including Microsoft Excel, PowerPoint, and word.